Retail Manager

European Wax Center, Inc.; Plano (TX); In loco; USD 57.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

401(k) with employer match

PTO Bank

Pet Insurance

Employee discounts

Disability coverage

EAP

Wellness program

Descrizione del lavoro

European Wax Center is seeking a Spa Manager to lead day-to-day center operations, coach and motivate a diverse team, and deliver exceptional guest experiences while meeting sales goals. This is a full-time, in-center leadership role.

You will supervise staff, develop talent, drive retail and service KPIs, ensure compliance with policies, and maintain a clean, welcoming environment across shifts and schedules.

Competenze

• 2+ years of management experience (retail and/or beauty preferred, but not required).
• Flexible availability is required to support business needs.
• Proven leadership, coaching, and team development skills.
• Strong communication, interpersonal, problem-solving, and decision-making abilities.
• Experience managing KPIs, budgets, and business performance.
• Comfortable using POS, scheduling, and guest management software.
• Passion for delivering exceptional guest experiences in a fast-paced environment.
• Ability to professionally resolve guest concerns with empathy and sound judgment.

Mansioni

• Lead and develop a high-performing center team.
• Coach Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.
• Drive sales through coaching, goal setting, performance management and leading by example.
• Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.
• Monitor center performance, staffing, productivity, and profitability.
• Resolve guest concerns professionally and promptly.
• Ensure compliance with company policies, operational procedures, and brand standards.
• Execute promotions, maintain visual merchandising and center cleanliness.

Conoscenze

Management experience

Flexible availability

Leadership skills

Communication skills

KPIs & budgets

POS software

Guest experience

Problem solving

Decision making

Strumenti

POS systems

Scheduling software

Guest management software

Descrizione del lavoro

European Wax Center

European Wax Center is the nation's leading provider of out-of-home waxing services, with over 1,000 locations across the U.S. We train experts who take pride in delivering a high standard of care—so every visit is consistent, and every guest leaves feeling confident.

Compensation & Benefits

Pay: $57,000-65,000 per year

Additional Earnings

• Commission opportunities + Performance-based bonuses

Benefits

• Medical, dental, and vision insurance


• 401(k) with employer match


• Paid Time Off Bank (Vacation, personal, and sick time)


• Pet Insurance


• Employee discounts (Free waxing services + 40% off retail products)


• Short-term and long-term disability coverage


• Employee Assistance Program (EAP)


• Wellness program participation

What You'll Do

As the Spa Manager, you'll lead the day-to-day operations of the center while coaching and motivating your team to deliver exceptional guest experiences and achieve sales goals. This is a full-time, in-center leadership position.

Key Responsibilities

• Lead, coach, and develop a high-performing team


• Train and support Associates to deliver exceptional guest experiences while building confidence in package sales and retail products.


• Drive sales through coaching, goal setting, performance management and leading by example.


• Foster a positive, safe, and accountable workplace culture that recognizes success and supports ongoing development.


• Monitor center performance, staffing, productivity, and profitability


• Resolve guest concerns professionally and promptly


• Ensure compliance with company policies, operational procedures, and brand standards.


• Execute promotions, maintain visual merchandising and center cleanliness


• Adapt to changing business needs and new initiatives

Qualifications

We encourage you to apply even if you don't meet every qualification. If you're excited about this opportunity and believe you can make an impact, we'd love to hear from you.

• 2+ years of management experience (retail and/or beauty preferred, but not required)


• Flexible availability is required to support business needs


• Proven leadership, coaching, and team development skills


• Strong communication, interpersonal, problem-solving, and decision-making abilities


• Experience managing KPIs, budgets, and business performance


• Comfortable using POS, scheduling, and guest management software


• Passion for delivering exceptional guest experiences in a fast-paced environment


• Ability to professionally resolve guest concerns with empathy and sound judgment

Physical Requirements

• Ability to stand for extended periods, Lift/move up to 25 lbs, and reach items stored at various heights.


• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Scheduling Requirements

This is a full-time leadership role, flexible availability is required to support business needs, including a mix of opening, closing, and weekend shifts. Center Managers are typically expected to work two Saturdays per month. Hours and schedules may vary based on business needs.

Center Location

6750 South Cornerstar Way, Aurora, Colorado 80016

European Wax Center is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other protected characteristic protected by law.

This job description is intended to provide a general overview of the role and is not a complete list of responsibilities. Additional duties may be assigned as business needs require. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory/management personnel, regardless of job title or routine job duties.