Retail Manager

Heartland Bank and Trust Company; Bloomington (IL); On-site; USD 57,000 - 86,000; Full time

Job summary

An established industry player is seeking a Retail Manager to drive performance and foster relationships within the community. This role involves leading a retail team, ensuring optimal customer experiences, and collaborating with various business lines to maximize growth opportunities. The ideal candidate will possess strong leadership skills and a solid background in banking, sales, and retail. Join a forward-thinking organization that values community ties and employee contributions, offering a competitive benefits package and opportunities for professional growth.

Qualifications

• 3+ years in Banking, Sales/Marketing, and Retail.
• 1+ year in a leadership role preferred.

Responsibilities

• Attract and retain retail team members while ensuring excellent customer experiences.
• Lead sales initiatives and coordinate retail duties including transactions and lending.

Skills

Customer Service

Sales

Leadership

Banking Knowledge

Relationship Management

Education

Associate’s Degree in related curriculum

Job description

Wage Range: Min: $57,574, Mid: $71,428, Max: $85,282

A Brief Overview

The Retail Manager develops business, people, and accomplishes goals to drive top performance of the branch. They collaborate with other lines of business to maximize growth opportunities within the communities they serve. Ensures optimal customer experiences, efficient operations, and support of bank initiatives within the branch.

What you will do

• Attracts, retains, and supports the career development of retail team members.
• Develop and foster relationships with key customers and prospects within the community.
• Demonstrate an excellent customer experience, engaging customers by name, in a friendly professional manner.
• Coach and mentor retail staff through frontline training to follow policies and procedures, promote compliance with auditing standards, and demonstrate sound judgement to minimize the risk of fraud.
• Maintain a well-developed working knowledge of the Bank's products and services.
• Lead and drive successful sales and service initiatives.
• Facilitate and support sales meetings and daily huddles.
• Coordinate and perform retail duties including customer transactions, opening and servicing deposit accounts, and consumer lending.
• Collaborate with Retail Support Manager and other lines of business to align branch efforts with the strategic direction of Heartland Bank.

Qualifications/Requirements

• Participate in bank and community initiatives.
• Associate’s Degree in related curriculum and minimum 3 years Banking, Sales/Marketing, and Retail.
• Associate preferred or equivalent combination of education and experience.
• Minimum 1 year leadership preferred or equivalent combination of education and experience.
• Must comply with all requirements of the SAFE Act required.
• Obtain a Unique Identifier from the NMLS required.

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.

Physical Demands

• Regularly: Standing, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently: Sitting, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.