Retail Loss Prevention Customer Service Associate I

The TJX Companies, Inc.; Baywood (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in a role that emphasizes customer engagement and loss prevention. This position offers the chance to create a positive shopping environment while collaborating with store teams to deter theft and maintain operational integrity. As part of a vibrant team, you will enjoy a supportive workplace that values diversity and personal growth. With competitive pay and a comprehensive benefits package, this opportunity is perfect for those looking to start or advance their careers in retail. Join a company that prioritizes your development and well-being!

Benefits

Associate discount

EAP

401(k) Associate contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Referral bonuses

Medical/dental/vision

Paid parental leave

Qualifications

• 0-2 years retail or security experience preferred.
• Excellent communication skills and good judgment required.

Responsibilities

• Supports a positive customer shopping experience.
• Engages customers and deters theft through professional presence.
• Maintains effective partnership with Store Management and Loss Prevention.

Skills

Communication Skills

Judgment

Flexibility

Education

High School Diploma or equivalent

Job description

HomeGoods

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

• Provides timely, courteous and knowledgeable service to customers
• Engages customers, providing support and creating a positive shopping environment
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
• Observes accurate checkout procedures for customers and Associates
• Communicates shrink-related concerns to Store Management and Loss Prevention
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management
• Supports and participates in store shrink reduction goals and programs
• Promotes a culture of honesty and integrity; maintains confidentiality
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment
• Follows through on commitments; accomplishes goals with minimum supervision
• Adheres to all labor laws, policies, and procedures
• Performs other duties as assigned

Who We’re Looking For: You.

• Excellent communication skills and good judgment
• Ability to respond appropriately to changes in direction or unexpected situations
• Standout colleague, working effectively with peers and supervisors to accomplish tasks
• Able to work a flexible schedule to support business needs
• 0-2 years retail or security experience

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

828 Sunrise Highway

Location:

USA HomeGoods Store 0492 Bay Shore NY

This position has a starting pay range of $16.50 to $17.00 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.