Retail Logistics Department Manager

Wayfair; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive Pay

Health Benefits from Day One

401(k) with Company Match

Tuition Reimbursement

Wayfair Employee Discount

Job summary

Wayfair, located in New York, is looking for a Senior Assistant Store Manager in Logistics to lead warehouse operations. You will oversee team performance and ensure efficient processes while maintaining a strong safety culture.

The ideal candidate will have over 5 years of leadership experience in logistics or operations, alongside a dedication to continuous improvement and collaboration across departments. The position offers competitive pay, health benefits from day one, and opportunities for career growth.

Qualifications

• 5+ years managing logistics, operations, or supply chain teams.
• Ability to identify and address inefficiencies in workflows.
• Experience in using metrics and KPIs for decision-making.

Responsibilities

• Lead team in managing receiving, stocking, and order fulfillment.
• Collaborate with various teams for seamless operations.
• Maintain a proactive safety environment in the workplace.

Skills

Leadership

Logistics Management

Process Improvement

Data Analysis

Team Collaboration

Tools

Warehouse Management Systems

Google Suite

Job description

Overview

Wayfair is redefining the furniture and home shopping experience, starting behind the scenes with a fast, reliable logistics operation that keeps our customers smiling. As a Senior Assistant Store Manager, Logistics (Back of House), you will lead a high‑performing team responsible for smooth and safe warehouse operations that keep store stock, fulfil orders, and minimise shrinkage.

Responsibilities

• Own Back‑of‑House Operations: Lead the team managing receiving, stocking, inventory control, and order fulfillment to keep the store running smoothly.
• Build Cross‑Functional Partnerships: Collaborate closely with Salesfloor, Visual, Asset Protection, Facility, Talent, and other teams to ensure seamless store operations.
• Champion Safety Culture: Develop and maintain a proactive safety environment that continuously reduces risks and protects your team.
• Drive Performance & Metrics: Monitor key logistics KPIs and implement process improvements to boost accuracy, speed, and customer satisfaction.
• Lead & Develop Your Team: Recruit, coach, and inspire operations managers and associates to deliver high performance and accountability.
• Streamline Processes: Identify opportunities to optimise workflows, eliminate bottlenecks, and innovate logistics operations.
• Communicate with Impact: Provide regular updates to leadership and peers on performance trends, challenges, and wins.
• Stay Hands‑On: Be comfortable working in a fast‑paced warehouse environment and ready to jump in to solve issues and keep things moving.

What You’ll Bring

• Proven Leadership: 5+ years managing logistics, operations, or supply chain teams with a track record of driving results and developing talent.
• Process‑Obsessed: Keen eye for spotting inefficiencies and passion for building smoother, faster workflows that elevate the whole operation.
• Collaborative Spirit: Comfortable working across departments and synthesizing diverse perspectives into clear, actionable plans.
• Data‑Driven Mindset: Skilled at using metrics and KPIs to inform decisions, measure success, and continuously improve.
• Hands‑On Problem Solver: Ready to roll up sleeves in a dynamic warehouse environment and jump in where needed.
• Fast‑Paced Agility: Thrive in a rapidly evolving, high‑energy setting where adaptability and quick thinking are key.
• Safety First: Committed to fostering a culture where safety is a shared value, not just a checklist item.
• Tech Comfortable: Familiarity with warehouse management systems and Google Suite (or similar tools) to keep your team on track.
• Flexible Availability: Ready to support operations with a schedule that includes early mornings, late nights, weekends, and occasional overnight shifts.

Benefits

• Competitive Pay: Regular opportunities for performance‑based increases and performance‑based bonuses.
• Career Growth: Access professional development and advancement opportunities.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on the first day.
• Paid Time Off: Accrue PTO immediately.
• 401(k) with Company Match: Match up to 4%.
• Tuition Reimbursement: Eligible after 6 months of employment.
• Wayfair Employee Discount: Save on furniture and receive 10% off at the in‑store restaurant.
• Parental Leave Options: Paid and unpaid leave plans.

Equal Opportunity Employer

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. We will make reasonable accommodations to the known physical or mental limitations of qualified individuals unless doing so would impose an undue hardship. If you require a reasonable accommodation to participate in the job application or interview process, please let us know. Wayfair does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.