Retail Loan Officer

First National Bank of America; East Lansing (MI); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical insurance options

Dental insurance

Vision insurance

Discounted childcare

Pet Insurance

Paid Time Off (PTO)

401k with employer match

Adjustable desks

Job summary

A prominent lender in East Lansing, Michigan is seeking a Retail Loan Officer to originate loans across all 50 states. You will convert leads, build long-term relationships, and guide clients through the loan process. Ideal candidates have prior mortgage sales experience and strong customer service skills. The role includes competitive compensation along with comprehensive employee benefits. Join us to leverage your industry knowledge and make a difference for clients seeking Non-Qualifying Mortgages.

Qualifications

• Prior experience in mortgage sales or processing, demonstrating a understanding of the mortgage process.
• Solid customer service and relationship-building skills.
• Strong communication skills via phone and email.

Responsibilities

• Convert leads from inbound phone calls, internet leads and emails.
• Build and maintain long-term relationships and referral partners in all 50 states.
• Guide clients through the loan process.
• Serve as liaison between client, operations team, and realtor.
• Manage pipeline to ensure on-time closings.
• Maintain monthly quotas.
• Stay accountable to team and supervisor.

Skills

Mortgage sales experience

Customer service skills

Strong communication skills

Relationship-building skills

Positive attitude

Job description

First National Bank of America is looking for an accountable Retail Loan Officer. In this role, you will have all the benefits of a traditional Loan Officer with the added benefit of receiving leads generated by our in-house Marketing team. As a nation-wide lender, First National provides you with the opportunity to originate loans in all 50 states using our niche, Non-QM Loan products. FNBA prides itself on providing exceptional customer service to educate & guide our clients through our loan process, while building long-term relationships with referral partners. This role offers unmatched potential for growth, while working in conjunction with our in-house underwriting & operations teams. At FNBA, you will be able to use your existing industry knowledge and build on that with extensive, comprehensive training on our portfolio loan products and proprietary lending guidelines. You will have access to a suite of niche mortgage products tailored toward the fastest growing segment in mortgage lending: Non-Qualifying Mortgages. We service all of our loans and have a unique perspective on underwriting that allows us to say "yes” when other lenders say “no." If you are motivated, hard-working, and enjoy helping people, we would like to hear from you!

Compensation

Base salary plus commissions

THIS IS A FULLY ON-SITE LOAN OFFICER POSITION BASED IN EAST LANSING, MICHIGAN

Responsibilities

• Convert leads from inbound phone calls, internet leads and emails
• Build and maintain long‑term relationships and referral partners in all 50 states
• Guide your clients through our loan process and gain referrals
• Serve as the liaison between our operations team, your client and their realtor
• Manage your pipeline to ensure on‑time closings
• Maintain monthly quotas
• Stay accountable to your team and supervisor

Qualifications

• Prior experience in mortgage sales or processing, demonstrating a well‑developed understanding of the mortgage process
• Solid customer service and relationship‑building skills
• Strong communication skills via phone and email
• Positive attitude and a passion for helping others

Employee Benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

First National Bank of America is an Equal Opportunity Employer.