Retail Lending Quality Control Specialist

Norway Savings Bank; Norway (ME); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid time off 120 hours/year

Paid sick time 48 hours/year

11 paid holidays

Health insurance benefits

401K with employer matching

HSA contributions

Wellness program

Work-life balance

Job summary

Norway Savings Bank seeks a Retail Lending Quality Control Specialist to join our Loan Operations team at our Norway, ME office. You will perform pre- and post-closing quality control reviews to ensure accuracy and completeness of residential and consumer loan documentation throughout the lending lifecycle.

You will review appraisals, title commitments, and final opinions, while supporting FDICIA testing, reporting and compliance.

Qualifications

• High School Diploma or equivalent.
• Two years loan servicing, mortgage lending, loan closing or loan processing experience preferred.
• Solid understanding of financial institution products and services.

Responsibilities

• Perform pre- and post-closing quality control reviews to ensure loan documentation is accurate and complete.
• Review and approve appraisals and title commitments, verify final opinions and riders.
• Support Loan Operations with FDICIA testing, reporting and compliance efforts.
• Monitor and complete all FDICIA controls as necessary.
• Complete independent quality control testing of FRB and FHLBB data for pledge loans.
• Perform regulatory quality controls on flood-related documents.
• Assist with researching results of loan compliance audits and examinations.
• Provide trainings to support FDICIA understanding for business lines.

Skills

Loan servicing

Mortgage lending

Loan closing

Loan processing

Microsoft Office

Word processing

Spreadsheets

Attention to detail

Written communication

Oral communication

Independent work

Team player

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Retail Lending Quality Control Specialist

Job Category: Lending

Requisition Number: RETAI001268

• Posted : August 11, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Norway, ME 04268, USA

Description

For The Life You Choose, A Career to Match….

Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person’s unique gifts and strengths and offers the support to achieve great things. A place where your unique being shines through.

If this sounds exciting to you, we would love to have you on our team!

Are you looking for an opportunity to build your lending expertise while making a meaningful contribution? Our Loan Operations team is seeking a Retail Lending Quality Control Specialist to join them at our main office in Norway, ME.

In this key role, you’ll play an important part in supporting the accuracy, quality, and compliance of our residential and consumer lending processes. You’ll perform pre- and post-closing quality control reviews, helping to ensure that critical loan documentation is accurate and complete throughout the lending lifecycle. You’ll also review and approve appraisals and title commitments, verify final opinions and required riders, and support Loan Operations with FDICIA testing, reporting and compliance efforts.

Key Pieces of the Position:

• Remains informed of current underwriting practices and changes to guidelines.
• Works with appraisal management companies and title attorneys to fix errors.
• Submits loans to Freddie Mac through UCDP website.
• Updates rate locks after an appraisal has been approved.
• Alerts the underwriter of record of any appraisal issues and low values.
• Reviews title commitments for accuracy.
• Reviews final title opinions to ensure they are correct and contain the appropriate riders.
• Monitors and completes all Loan Operation FDICIA controls as necessary.
• Completes independent quality control testing of FRB and FHLBB data for pledge loans to ensure data integrity.
• Performs regulatory quality controls on all flood related documents.
• Performs quarterly compliance testing, per regulation, with supporting documentation and reporting, i.e., FPR, Flood, RESPA, CFPB, etc.
• Assists with researching and addressing results and/or findings of various loan compliance audits and examinations.
• Recommends and or delivers trainings to support FDICIA understanding for business line personnel and ensures satisfactory/timely completion.
• Acts as a liaison for implementation for new or changing servicing regulatory changes.
• Collaborates with compliance team to provide compliance-related support and expertise to servicing and FDICIA specific projects and initiatives.
• Works with Quality Control Team Lead to ensure the Loan Operations servicing team is following laws, regulations and rules governing operations.

What You’ll Bring:

• High School Diploma or equivalent; two years loan servicing, mortgage lending, loan closing or loan processing experience preferred.
• Possesses a solid understanding of financial institution products and services, along with familiarity of back-office systems.
• Maintains a working knowledge of Microsoft Office Suite, with advanced experience in word processing and spreadsheet applications.
• Demonstrates outstanding organizational skills.
• Strong attention to detail with exceptional analytical and problem-solving abilities.
• Adept at prioritizing and organizing work flows with consistently good attention to detail
• Possesses excellent written communication skills, including superb letter and report writing abilities.
• Demonstrates consistently good oral communication skills when conversing with customers, along with exhibiting well-founded listening abilities and skills.
• Maintains the ability to work independently while remaining self-motivated.
• Exemplifies a positive and collaborative attitude as part of a dynamic team.
• 120 hours of paid time off per year, increasing with longevity
• 48 hours of paid sick time per year
• 11 paid holidays
• Top tier full insurance benefits
• 401K with exceptional employer matching and contributions
• Employer HSA contributions
• Comprehensive Wellness Program with access to complimentary Heath Coaches, on-site fitness rooms, and monetary incentives for reaching your wellness goals
• Valued work-life balance
• A hands-on team that is committed to the growth and success of our employees

Pay: Starting at $22.00 per hour with flexibility commensurate with experience.

Working Conditions:

Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards. Minimal physical effort required; normally seated with freedom of movement on a regular basis; handling of light materials and supplies.

**External and internal applicants, as well as position incumbents who are or who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.**

Norway Savings Bank is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.