Retail Leadership Trainee - Store Operations

R301US Hibbett Retail, Inc.; Watauga (TX); On-site; USD 18,000 - 21,000; Full time

Job summary

Hibbett I City Gear in Watauga, Texas is seeking a Manager in Training to support the Store Manager with daily operations, merchandising and customer service.

You will learn store management responsibilities, supervise in the manager's absence, drive sales, restock, and ensure policies are followed. Previous retail experience preferred and a commitment to outstanding customer service is essential.

Qualifications

• Experience in retail, preferably footwear/apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative.
• Detail-oriented with multi-tasking ability.
• Team player with strong customer-service focus.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Retail operations

Customer service

Interpersonal skills

Team leadership

Initiative

Detail orientation

Job description

Hibbett I City Gear in Watauga, Texas is seeking a Manager in Training to support the Store Manager with daily operations, merchandising and customer service.

You will learn store management responsibilities, supervise in the manager's absence, drive sales, restock, and ensure policies are followed. Previous retail experience preferred and a commitment to outstanding customer service is essential.