Retail Leadership Trainee — Elevate Customer Experience

JD Sports NA; Jacksonville (TX); On-site; USD 12,000 - 17,000; Full time

Job summary

Hibbett Retail, Inc. in Jacksonville, TX is seeking a Manager in Training to support the Store Manager in daily store operations, merchandising, scheduling, and administrative duties while learning all department responsibilities.

The role emphasizes outstanding customer service, driving sales, and acting as Store Manager in their absence, with a focus on profitability and policy adherence. Prior retail experience and strong communication are essential.

Qualifications

• Experience in a retail environment.
• Customer service experience required (1–3 years).
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals.
• Self-starter with initiative.
• Strong attention to detail with multi-tasking.
• Team player with a passion for customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Provide guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed and learn Store Manager responsibilities.
• Deliver extraordinary customer service per the customer service manual and assist customers during peak periods.
• Promote and sell services and merchandise offered by Hibbett I City Gear.
• Uphold company policies and procedures as listed in manuals and memos.
• Protect assets and financial information by ensuring internal control procedures and reporting vulnerabilities.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team leadership

Self-starter

Attention to detail

Team player

Job description

Hibbett Retail, Inc. in Jacksonville, TX is seeking a Manager in Training to support the Store Manager in daily store operations, merchandising, scheduling, and administrative duties while learning all department responsibilities.

The role emphasizes outstanding customer service, driving sales, and acting as Store Manager in their absence, with a focus on profitability and policy adherence. Prior retail experience and strong communication are essential.