Retail Leader in Training: Customer Experience & Ops

JD Sports NA; Jacksonville (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett Retail, Inc. in Jacksonville, FL is seeking a Manager in Training to assist the Store Manager with daily operations, merchandising, and customer service. You will learn each department, promote sales, and help deliver an outstanding customer experience that builds loyalty.

You may assume supervisory duties in the Store Manager's absence, guide staff, manage inventory and scheduling, and ensure adherence to policies and procedures across all departments.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Team-player with a passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Team player

Self-starter

Attention to detail

Job description

Hibbett Retail, Inc. in Jacksonville, FL is seeking a Manager in Training to assist the Store Manager with daily operations, merchandising, and customer service. You will learn each department, promote sales, and help deliver an outstanding customer experience that builds loyalty.

You may assume supervisory duties in the Store Manager's absence, guide staff, manage inventory and scheduling, and ensure adherence to policies and procedures across all departments.