Retail Leadership Trainee: Elevate Customer Experience

Lovisa Pty Ltd; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Lovisa Pty Ltd in Grand Rapids, MI is seeking a Manager in Training to help lead our retail team and deliver exceptional customer experiences while supporting daily operations and achieving business goals.

This role emphasizes coaching, sales leadership, inventory control, and adherence to store standards, ideal for someone with 2+ years of retail management and a passion for fashion. Join a fast-paced environment with growth opportunities in a dynamic brand.

Qualifications

• Minimum 2+ years of retail management experience.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Demonstrated leadership capabilities.
• Passion for retail and fashion.
• Ability to work in a fast-paced environment.
• Flexible availability including evenings, weekends, and holidays.
• Physically able to stand, lift, and move merchandise.
• Maintain professional appearance and attitude.

Responsibilities

• Assist Management in training, coaching, and developing store associates.
• Foster effective communication across all team members.
• Lead by example in providing outstanding customer service.
• Assist in recruiting, hiring, and onboarding new team members.
• Drive sales performance through team motivation and leadership.
• Execute opening/closing procedures and daily operations.
• Manage inventory control and stockroom organization.
• Oversee shipments and merchandise flow; monitor shrink prevention.
• Ensure store meets visual merchandising standards.
• Support payroll management and scheduling; maintain financial records.
• Ensure compliance with company policies and procedures; assist loss prevention initiatives.

Skills

Leadership

Team management

Customer service

Sales motivation

Communication

Problem solving

Retail fashion

Flexibility

Brand ambassador

Job description

Lovisa Pty Ltd in Grand Rapids, MI is seeking a Manager in Training to help lead our retail team and deliver exceptional customer experiences while supporting daily operations and achieving business goals.

This role emphasizes coaching, sales leadership, inventory control, and adherence to store standards, ideal for someone with 2+ years of retail management and a passion for fashion. Join a fast-paced environment with growth opportunities in a dynamic brand.