Retail Lead: Team Coach & Customer Experience

Apple Inc.; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

The Forum Shops Las Vegas, Nevada, United States Apple Retail is seeking a Lead to support the Store Leadership team and enable a best‑in‑class customer experience. You will mentor staff, energize the team, and ensure smooth daily operations while delivering Apple‑level customer interactions.

As a Lead, you will drive sales through product expertise and foster an inclusive store culture. You will work closely with leadership to align on goals, manage floor execution, and respond to

Qualifications

• Experience leading retail teams in a fast‑paced environment.
• Ability to mentor staff and drive customer engagement.
• Strong communication with teams and leadership.

Responsibilities

• Lead, mentor, and energize the team to deliver exceptional customer interactions.
• Use product knowledge to drive sales and build customer loyalty.
• Organize sales floor workflow and communicate strategy to the team.
• Coordinate store opening/closing procedures and cash handling.
• Ensure an inclusive environment and uphold Apple’s values.

Skills

Retail leadership

Mentoring

Customer engagement

Team communication

Analytics

Job description

The Forum Shops Las Vegas, Nevada, United States Apple Retail is seeking a Lead to support the Store Leadership team and enable a best‑in‑class customer experience. You will mentor staff, energize the team, and ensure smooth daily operations while delivering Apple‑level customer interactions.

As a Lead, you will drive sales through product expertise and foster an inclusive store culture. You will work closely with leadership to align on goals, manage floor execution, and respond to