Retail Lead Associate (Reduced-Time), Customer Experience Operations

Amazon; Miami (FL); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Benefits

Job summary

Amazon in Miami is seeking a Retail Lead Associate to be the face of our customer-obsessed culture. You will support customer service operations and floor leader duties, with average hours of 30–39 per week and shifts Tue–Sat 5:15pm–11:15pm.

Starting pay is at $18.05 per hour with benefits available, and you may experience lift requirements and flexible scheduling. As part of Customer Experience Operations, you will help ensure delightful service while upholding safety and quality at the site.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ years retail or customer-facing experience or 1+ years floor leader or other leadership, or 1+ years Amazon experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior for teammates.
• Use inventory systems to scan, process, and count product.
• Provide peer feedback and assist peers in solving customer issues.
• Contribute to continuous improvement of customer experience and operations.
• Identify barriers and trends affecting customer and associate experience and support site culture.
• Maintain safety and quality standards with a manager.
• Work in a fast-changing and ambiguous environment.
• Perform duties as assigned and work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds and stand for shifts up to 12 hours.

Skills

Attention to detail

Prioritization

Willingness to learn

Customer focus

Education

High school diploma

Job description

Description

Pay starts at $18.05 per hour with benefits available.

Reduced Time Hours: Average work between 30-39 hrs per week.

This role requires open availability Tuesday‑Saturday between 5:15pm and 11:15pm.

As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.

Key job responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer‑to‑peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

About the team

Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession?

Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever‑changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.

Basic Qualifications

• High school or equivalent diploma
• Are 18 years of age or older
• 1+ years retail or customer‑facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience

Preferred Qualifications

• Experience in training others

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, FL, Miami - 18.00 - 18.00 USD hourly