Retail Lead Clerk - Hardlines & Customer Experience

Kroger; Medford (OR); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Kroger is seeking a store associate to deliver outstanding customer service, perform cashier tasks, and support department operations. The role emphasizes safety, product knowledge, and accurate handling of transactions in a fast-paced store environment.

Ideal candidates will communicate well, be comfortable with basic math, and maintain a welcoming store atmosphere. A high school diploma is preferred, and bilingual abilities are a plus for serving diverse customers.

Qualifications

• Ability to communicate clearly with customers and team members.
• Basic math skills for cash handling and transactions.
• Ability to stay calm and productive in busy retail environments.
• Must meet the physical demands of the role, including standing for long periods.
• Must be 18 years of age or older.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Adhere to all local, state and federal health and civil codes.
• Create an environment where customers feel welcome and appreciated by answering questions.
• Know product locations and respond to product-related inquiries.
• Inform and educate associates about current promotions and store ads.
• Maintain awareness of inventory and stock conditions and report discrepancies.
• Observe store hours and demonstrate effective merchandising.
• Complete cashier functions accurately and follow loss prevention and safety policies.
• Reinforce safety programs and report unsafe conditions or incidents.

Skills

Effective communication

Basic math

Stress management

Physical stamina

18+ age requirement

Retail experience

Second language

Education

High school diploma or equivalent

Job description

Kroger is seeking a store associate to deliver outstanding customer service, perform cashier tasks, and support department operations. The role emphasizes safety, product knowledge, and accurate handling of transactions in a fast-paced store environment.

Ideal candidates will communicate well, be comfortable with basic math, and maintain a welcoming store atmosphere. A high school diploma is preferred, and bilingual abilities are a plus for serving diverse customers.