Home Hardlines Customer Experience Associate

Kroger; Saint George (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is seeking a customer-focused team member to deliver outstanding service and maintain a clean, safe shopping environment. The role supports department goals, assists the department manager, and embodies our customer-first values.

Responsibilities include helping customers, stocking, safety compliance, and promoting store promotions. Strong communication and basic math skills are essential, with retail experience and language skills as desirable adds.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math; counting, addition, and subtraction.
• Retail experience (desired).
• Second language: speaking, reading and/or writing (desired).

Responsibilities

• Promote trust and respect among associates
• Create an environment that makes customers feel welcome, important and appreciated by answering questions regarding products
• Gain and maintain knowledge of products and respond to questions with suggestions
• Offer product samples to help customers discover new items
• Inform customers of Drug GM and Home specials
• Recommend Drug GM and Home items to meet customer needs
• Review "sell by" dates and take appropriate action
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions
• Practice preventive maintenance by inspecting equipment and notifying management of repairs
• Notify management of customer or employee accidents
• Report safety risks, theft, or fraud
• Must be able to perform essential functions with or without accommodation

Skills

Ability to stay calm

Effective communication

Basic math skills

Job description

Kroger is seeking a customer-focused team member to deliver outstanding service and maintain a clean, safe shopping environment. The role supports department goals, assists the department manager, and embodies our customer-first values.

Responsibilities include helping customers, stocking, safety compliance, and promoting store promotions. Strong communication and basic math skills are essential, with retail experience and language skills as desirable adds.