Customer Experience Lead — Retail Locker (Flexible Hours)

Amazon; Delray Beach (FL); On-site; USD 25,000 - 29,000; Full time

Job summary

Amazon's Customer Experience Operations (CXO) team at our Locker+ locations is hiring for a role starting at $18.05 per hour with benefits available. Reduced Time Hours: Average work between 30-39 hrs per week.

This role requires open availability Tuesday - Saturdday. Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team, and utilize inventory management systems to scan and process, and count product.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Job description

Amazon's Customer Experience Operations (CXO) team at our Locker+ locations is hiring for a role starting at $18.05 per hour with benefits available. Reduced Time Hours: Average work between 30-39 hrs per week.

This role requires open availability Tuesday - Saturdday. Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team, and utilize inventory management systems to scan and process, and count product.