Store Lead - Part Time

Connected Careers Page; Sacramento (CA); On-site; USD 26,174 - 30,307; Part time

Benefits offered by this job

Competitive Pay

Career Growth

Cannabis Industry Opportunity

Job summary

Connected Careers Page is seeking a Part Time Store Lead in California who will supervise daily operations, support frontline staff, and focus on long-term growth within the cannabis community. This role emphasizes excellent customer service, teamwork, and proactive problem solving.

The candidate should have retail leadership experience, strong communication, and a passion for compliance and safety. The position offers part-time hours and competitive compensation.

Qualifications

• 21+ years of age.
• Retail management experience (1+ year).
• Customer service experience (3+ years).
• Cannabis industry experience is highly desirable.
• Authorized to work in the U.S.
• Pass criminal background check.
• Proficient in English (spoken and written).
• Ability to lead and train staff effectively.

Responsibilities

• Open and close the store as needed.
• Oversee Front Desk staff and support phone calls, voicemails, and emails.
• Assist customers online, by phone, and in person regarding cannabis law and inventory.
• Supervise budtenders and maintain an exceptional customer service environment.
• Assist with training new employees and mentor guidance.
• Manage staff duties during MOD shifts and delegate tasks.

Skills

Retail Management

Customer Service

Communication

Team Leadership

English Proficiency

Cash Handling

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office Suite (Word, Excel)

Job description

About the Job

The position of Store Lead is responsible for supervising, managing, and motivating team members daily. This position prioritizes a focus on long‑term growth and development within the organization and the cannabis community. The Store Lead is a first‑level supervisor who is passionate about excellent customer service, consistent communication skills, teamwork, and driving maximum results. They take initiative in being action‑oriented to keep frontline operations running smoothly and collaborate for solutions to issues that arise.

Note: This is a Part Time position.

What You Will Do

• Open and close the store as needed
• Oversee the Front Desk staff and ensure they are supported to answer phone calls, as well as promptly return voicemails and email
• Assist in a wide range of customer questions online, over the phone, and in‑person regarding cannabis law, changing regulations, and inventory
• Supervise sales activities of all budtenders and ensure an exceptional customer service environment
• Assist with the scheduling of training of new employees while providing guidance to new hire mentors
• Manage and delegate duties and responsibilities to staff when in the MOD segment
• Uphold inventory best practices and work closely with the Inventory Manager and inventory team
• Manage cash handling and registers daily
• Protect guest, staff, and assets from injury, damage, or theft through prevention and rapid response
• Understand the protocol for major incidents, emergencies, natural disasters, and crises and how to handle as they occur
• Maintain and enforce compliance SOPs to ensure they are in 100% compliance with all applicable authorities and requirements
• Be a resource for Product Specialists for product knowledge and resolving customer issues
• Enhance the store’s reputation by ensuring the business does not suffer negatively in any manner
• Stay abreast of all cannabis industry‑specific legislation, actions, and enforcement
• Build trust with team members and brand partners
• Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability
• Represent the company at community functions and meetings, always maintaining professionalism and respect
• Attend meetings as necessary
• Ensure dispensary compliance with internal, local and state regulations
• Maintain a positive work environment conducive to trust and respect
• Use discretion with sensitive and confidential security and business information
• Maintain the strictest confidentiality in compliance with HIPAA guidelines
• Perform other related work as required

What We Are Looking For

• Must be 21+ years of age
• Experience working in Retail Management preferred (1‑year minimum)
• Experience working in Customer Service (3 years minimum)
• Experience working in the cannabis industry highly desirable
• Experience working in medical services/health & wellness industry highly desirable
• Bachelor’s Degree or equivalent in professional and life experience
• Must be authorized to live and work in the U.S.
• Must be able to pass a criminal background check
• Must speak/write English proficiently
• Proven ability to manage teams effectively and ensure excellence in training and performance
• Possess personal knowledge of the medicinal effects of cannabis and cannabis products
• Excellent customer service and communication skills
• Basic math skills and ability to make sound financial decisions
• Basic computer and information technology skills
• Proficiency in Microsoft Office Suite (Word, Excel)
• Basic abilities in Adobe Creative Suite (Photoshop, InDesign)
• Exceptional conflict resolution, de‑escalation and communication skills
• Demonstrated passion to serve the medical cannabis community and local neighborhoods
• Ability to adhere to the highest customer service with staff and the public at all times
• Ability to maintain high standards in a fast‑paced, constantly evolving environment
• Ability to communicate clearly and effectively in all situations
• Possess a high level of organization, patience, and flexibility

Compensation

The hourly pay range for this position in the selected city is: $19.00- $22.00. Exact compensation may vary based on skills, experience, and location.

Physical Requirements/Work Environment

• Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols
• Must be capable of lifting up to 50 lbs., with or without assistance
• Ability to climb, push, pull, stoop, grasp, walk, sit, stand, bend and reach for the duration of shift
• Requires manual dexterity to operate job related equipment
• Requires normal hearing range
• Must not be allergic to or have a fear of insects.

Why Connected?

Connected is an exciting and innovative workplace with a highly engaged workforce brought together by a shared passion to be the best in the business. This is a unique opportunity to be part of the start‑up stage of a booming industry.

• Competitive Pay
• Career Growth and Internal Advancement Opportunities
• Chance to work in an exciting new industry with awesome people!

Equal Employment Opportunity

As set forth in Connected Careers Page’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.