Retail Keyholder: Lead Store Ops & Customer Experience

Skechers U.S.A., Inc.; Suwanee (GA); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Discounts on Skechers products

Flexible schedules

On-the-job training

Career advancement opportunities

Job summary

Skechers U.S.A., Inc. is seeking a Retail Supervisor to deliver outstanding customer service and oversee daily store operations in Suwanee, GA. You will manage opening/closing tasks, mentor staff, and drive sales while maintaining a clean, welcoming environment.

The role requires strong communication, problem-solving, and organizational skills, with eligibility to work 18+ and a readiness to work varied shifts including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Leadership

Problem solving

Communication

Organization

Education

High school diploma or equivalent

Job description

Skechers U.S.A., Inc. is seeking a Retail Supervisor to deliver outstanding customer service and oversee daily store operations in Suwanee, GA. You will manage opening/closing tasks, mentor staff, and drive sales while maintaining a clean, welcoming environment.

The role requires strong communication, problem-solving, and organizational skills, with eligibility to work 18+ and a readiness to work varied shifts including evenings and weekends.