Retail Keyholder: Lead Store Ops & Customer Experience

Skechers U.S.A., Inc.; Lee (MA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Competitive pay with regular increases

Employee discounts on Skechers gear

Flexible schedules

On-the-job training and career growth

Interview-stage benefits review

Store-wide career advancement

Job summary

Skechers U.S.A., Inc. is seeking a Retail Supervisor to lead daily store operations and deliver outstanding customer service. You will supervise opening/closing procedures, mentor frontline staff, and drive sales with effective selling techniques while ensuring store standards and a great shopping experience.

The role offers opportunities for growth within a global brand, with flexible scheduling and on-the-job training to strengthen leadership and store operations capabilities.

Qualifications

• Experience in customer service management preferred.
• Ability to supervise daily store operations and scheduling.
• Strong communication and mentoring abilities.

Responsibilities

• Engage customers to deliver expert product advice and a great fit.
• Supervise store opening/closing and security protocols.
• Mentor team members in customer service, sales and daily tasks.
• Contribute to sales targets through effective selling techniques.
• Maintain merchandising and store cleanliness.

Skills

Customer service

Leadership

Team mentoring

Communication

Problem solving

Organizational skills

Education

High school diploma or equivalent

Job description

Skechers U.S.A., Inc. is seeking a Retail Supervisor to lead daily store operations and deliver outstanding customer service. You will supervise opening/closing procedures, mentor frontline staff, and drive sales with effective selling techniques while ensuring store standards and a great shopping experience.

The role offers opportunities for growth within a global brand, with flexible scheduling and on-the-job training to strengthen leadership and store operations capabilities.