Retail Keyholder — Growth, Perks & Flexible Schedule

IT'SUGAR; Braintree (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible scheduling

30% employee discount

401k with company match

Employee assistance program

Training and development

Perk Spot discounts

Job summary

IT’SUGAR is seeking a fun and dynamic Retail Keyholder to join our team. You will deliver a sweet customer experience, assist with sales floor merchandising, maintain product knowledge, and handle register duties while opening or closing the store.

This role combines hospitality with brand-driven responsibilities in a fast-paced candy shop environment. Ideal candidates are 18+, with a HS diploma preferred, and 6 months in retail.

Qualifications

• Must be 18 years of age or older.
• High School diploma or equivalent preferred.
• 6 months in a similar retail role preferred.
• Flexible schedule including days, evenings, weekends, and holidays.
• Must be able to use a POS/cash register.
• Able to stand and walk for long periods and lift up to 50 lbs with assistance.

Responsibilities

• Deliver exceptional customer service and assist customers.
• Follow our customer engagement model, SUGARTAINMENT.
• Ensure sales floor is clean and organized while maintaining store visual standards.
• Operate POS/register to properly cash out all customers.
• Follow through on customer requests for specific items and suggest additional products.
• Use selling skills by explaining benefits, features, prices, quality, value, and other product information.
• Maintain store cash handling records and opening/closing procedures.
• Merchandise displays to visual guidelines and assist in promotions.
• Understand LP policies and communicate LP issues with Store Manager.
• Assist in set-up for special events and promotions.

Skills

Customer service

Cash handling

Sales support

Education

High School Diploma or equivalent

Tools

POS system

Job description

IT’SUGAR is seeking a fun and dynamic Retail Keyholder to join our team. You will deliver a sweet customer experience, assist with sales floor merchandising, maintain product knowledge, and handle register duties while opening or closing the store.

This role combines hospitality with brand-driven responsibilities in a fast-paced candy shop environment. Ideal candidates are 18+, with a HS diploma preferred, and 6 months in retail.