Shift Lead Key Holder/Mesquite

Érico Veículos; Mesquite (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Érico Veículos in Mesquite, Texas, is seeking a Keyholder to lead customer service initiatives, ensure store security, and manage the daily operations of the retail environment. This role requires at least two years of retail experience and one year of supervisory experience, with a focus on supporting individuals with disabilities.

Responsibilities include handling donations, maintaining inventory, and ensuring compliance with company policies. The candidate should possess basic computer skills, specifically with POS systems, and have a GED or high school diploma.

Qualifications

• Experience in a business setting preferred.
• High School education or equivalent required.
• A minimum of two years retail and one year supervisory experience.

Responsibilities

• Ensure world-class customer service.
• Open and close store, manage POS systems.
• Handle incoming donations and inventory control.

Skills

Customer service

Basic computer skills

Ability to work with people with disabilities

Education

GED or high school diploma

Tools

POS system

MS Word

MS Excel

Job description

Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce development and other social enterprise models.

Core Beliefs

• We believe each person has unique abilities and can make a meaningful contribution in life.
• We believe jobs are transformational to individual lives and communities.
• We believe in a hand up, not a handout.

Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals in life, through two closely integrated programs: The Donated Goods Program provides direct employment through the recycling and reselling of material donations across 18 stores and a 175,000 sq. ft. warehouse. The Workforce Development Program assists clients with assessments, education, job readiness training, coaching and career placement. Goodwill’s unique approach includes a fair chance and opportunity, a person-centered, holistic approach, and multiple paths to success in a safe, supportive environment. Every dollar that is generated from retail stores is invested back into creating employment opportunities for individuals with disabilities and disadvantaged conditions. There are over 220,000 individuals with disabilities in the north Texas region. Only 90,000 have jobs. Last year, Goodwill Dallas placed over 1,000 individuals with jobs – earning more than $22 million in wages. Since 1923, Goodwill Dallas has served over 100,000 individuals in the North Texas community.

Summary

Under the direct supervision of the Team Leader and Assistant Team Leader, this is a non-exempt leadership role. The primary responsibilities of the Keyholder are to ensure world‑class customer service, POS sales, facility security and maintenance, and processing merchandise. The Keyholder’s goal is to ensure the efficient and cost‑effective operation of the Goodwill Dallas retail stores through security of corporate assets, customer relations, sale of donated goods, and accurate cash register operations, to maximize profitability and increase training opportunities.

Essential Functions / Duties

• Ensures 100% world‑class customer service.
• Opens and closes as required including assigning POS drawers, providing change for cashiers, documenting team member absence, and assigning duties as applicable.
• Handling and processing of incoming donation flow in and out.
• Ensures loss prevention and risk management policies and procedures.
• Ensures a neat, clean, organized, and safe facility.
• Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner to ensure a full and fresh inventory.
• Keeps abreast of merchandise knowledge, industry trends and competitive pricing.
• Ensures statistical counts (i.e., donor counts, apparel hang, rotation count, etc.) are completed in an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill Dallas policies and procedures as required.
• Performs assigned duties within the framework of our Guiding Principles and Core Values.
• May be asked to participate in activities outside of Goodwill Dallas.
• Attends in-service and related training as assigned by the Team Leader.
• Performs other duties as assigned by the Team Leader.

Additional Functions / Duties

• Perform other duties as assigned by the Assistant Team Leader.

Qualifications / Competencies

• Experience in a business setting preferred.
• GED or high school diploma preferred.
• Basic computer skills.
• Ability to read, write, speak and understand the English language.

Education and/or Experience

High School education or equivalent is required. A minimum of two (2) years retail and one (1) year supervisory experience. Prefer working experience with people who have disabilities and/or previous Goodwill experience.

Math Ability

Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills

To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel, and Outlook. Experience utilizing a POS system.

Supervisory Responsibilities

This position has supervisory responsibilities but no subordinate supervisors.

Purchasing Authority

No Purchasing Authority.

Special Conditions of Employment

Physical and Environmental Requirements:

• Regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 100 pounds with assistance.
• Vision abilities required by this job include close, distance, color, peripheral vision, depth perception, and the ability to adjust focus.
• Standing and walking for a long period of time.
• The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Language Ability

Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.

Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.