Retail Key Holder — Lead Store & Customer Experience

Bath & Body Works; Pearland (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

DailyPay on-demand wages

40% merchandise discount

Tuition assistance / tuition-free ed

Employee assistance program (EAP)

Job summary

The role emphasizes developing teams, driving product knowledge, and achieving daily goals while maintaining a safe, engaging shopping environment for guests.

Qualifications

• High school diploma, GED certificate, or Relevant Work Experience.
• Ability to work peak days and times, including evenings, weekends, and holidays.
• Customer-first mindset with strong communication and adaptability.

Responsibilities

• Lead as Manager on Duty when scheduled to address customer experience or store issues.
• Provide individual and team performance feedback to managers.
• Create exceptional in-store customer experiences through selling behaviors and product knowledge.
• Demonstrate knowledge of product, policies, and store strategies.
• Set daily goals when associates arrive for work.
• Perform opening/closing routines and disseminate company directives.
• Build genuine connections with customers and provide personalized recommendations.
• Assist with floorset execution, visuals, and marketing placement.
• Maintain safety, cleanliness, and adherence to policies.

Skills

Customer service

Sales experience

Coaching

Education

High school diploma / GED / relevant work experience

Job description

The role emphasizes developing teams, driving product knowledge, and achieving daily goals while maintaining a safe, engaging shopping environment for guests.