Retail Key Holder & Customer Service Lead

Orlando Bathing Suit, LLC; Natick (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Other associate benefits

Job summary

Everything But Water in Natick Collection is seeking a Key Holder to partner with Store Management to deliver outstanding customer service and maintain brand standards.

You will supervise Sales Associates as needed, support daily operations, and drive sales by modeling the company selling approach with confidence and product knowledge. Availability includes nights, weekends, and holidays.

Qualifications

• 2-4 years of retail sales experience
• 1 year of supervisory experience
• Availability must include nights, weekends, and holidays
• Effective customer engagement skills
• High level interpersonal and communication skills
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 10 pounds
• Must be 18 years of age or older
• Must be fluent in English (speak, read, write)

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Skills

Retail sales experience

Supervisory experience

Customer engagement

Interpersonal and communication skills

Availability nights weekends holidays

Physical ability to stand/lift

Job description

Everything But Water in Natick Collection is seeking a Key Holder to partner with Store Management to deliver outstanding customer service and maintain brand standards.

You will supervise Sales Associates as needed, support daily operations, and drive sales by modeling the company selling approach with confidence and product knowledge. Availability includes nights, weekends, and holidays.