Retail Key Holder: Customer Experience & Leadership

Lands' End; Burlington (MA); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Lands' End is seeking a team member capable of handling multiple tasks, providing excellent customer service, and supporting store operations. The candidate should be organized, reliable, and able to lift up to 40 pounds, with flexibility to work varied hours in a retail setting.

Strong preference for knowledge of Lands’ End merchandise and prior retail experience. This role emphasizes teamwork, punctuality, and adaptability to changing store needs.

Qualifications

• Capable of handling multiple tasks simultaneously.
• Organized, self-motivated, decisive and supportive.
• Excellent selling skills.
• Ability to communicate effectively with customers and fellow employees.
• Ability to receive feedback and take action when appropriate.
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks.
• Flexible and adaptable to change.
• Knowledge of Lands’ End merchandise is strongly preferred.
• Previous experience in retail strongly preferred.
• Availability and flexibility to work varied hours to support the needs of the business.
• Highly reliable and punctual.
• Ability to stand for long periods of time.
• Ability to lift boxes up to 40 pounds.

Skills

multitask management

excellent selling skills

communication

feedback responsiveness

instruction adherence

flexibility

merchandise knowledge

retail experience

schedule flexibility

reliability

standing for long periods

lift up to 40 lbs

Job description

Lands' End is seeking a team member capable of handling multiple tasks, providing excellent customer service, and supporting store operations. The candidate should be organized, reliable, and able to lift up to 40 pounds, with flexibility to work varied hours in a retail setting.

Strong preference for knowledge of Lands’ End merchandise and prior retail experience. This role emphasizes teamwork, punctuality, and adaptability to changing store needs.