Retail Key Holder & Customer Experience Lead

The SSI Group; Glendale (AZ); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO & leaves

Employee product discounts

Job summary

Fossil in Glendale, AZ seeks a store leader to observe, coach, and elevate the team to deliver an exceptional store experience. You will align daily actions with business needs, drive sales goals, and foster a positive, collaborative environment that reflects the Fossil brand.

The role emphasizes professionalism, team motivation, and a passion for coaching others to succeed while maintaining strong customer service standards and product knowledge.

Qualifications

• 1–2 years of retail experience, preferably within the fashion retail industry.
• Passion for upholding an exceptional internal and external customer experience
• Brings professionalism and a level of sophistication to the role
• Team-centric leadership approach that motivates and inspires your talent
• Ability to build brand loyalty
• Genuinely cares to help people succeed
• Outstanding written, verbal, and presentation skills
• Collaborative with others, yet able to self-motivate and direct
• Committed to continuous learning with the ability to adapt and flex
• Bachelor’s degree preferred

Responsibilities

• Observe and coach the team to deliver an exceptional store experience.
• Lead and motivate staff to meet sales goals and store standards.
• Foster teamwork and create a positive environment for colleagues and customers.
• Drive brand loyalty through excellent service and product knowledge.

Skills

Retail experience

Customer service excellence

Professionalism & sophistication

Team leadership

Brand loyalty building

People development

Communication skills

Collaborative yet self-motivated

Adaptability & flexibility

Education

Bachelor’s degree preferred

Job description

Fossil in Glendale, AZ seeks a store leader to observe, coach, and elevate the team to deliver an exceptional store experience. You will align daily actions with business needs, drive sales goals, and foster a positive, collaborative environment that reflects the Fossil brand.

The role emphasizes professionalism, team motivation, and a passion for coaching others to succeed while maintaining strong customer service standards and product knowledge.