Retail Key Holder

Goodwill of Western NY; City of Olean (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Goodwill of Western NY in Olean is seeking a Cashier/Key Holder to support daily operations and lead the team in our brand-new store. You’ll deliver excellent customer service, manage opening/closing, and act as Manager on Duty when needed.

This role offers growth within Goodwill, with leadership training, potential progression to Assistant Manager and Store Manager, and a hybrid schedule with opportunities for advancement and community impact.

Qualifications

• 1+ year of retail experience; leadership experience preferred.
• Strong cashiering and customer service skills.
• Ability to lift up to 50 lbs and stand for extended periods.
• Flexible schedule, including evenings and weekends.

Responsibilities

• Provide excellent customer service as primary cashier.
• Operate the register and ensure accurate cash handling and POS transactions.
• Perform opening and closing procedures, including securing the store.
• Serve as Manager on Duty when needed, providing support and direction to team members.
• Train and assist Store Associates to maintain strong performance.
• Support sales floor, donation door, and merchandising activities.
• Assist with donation processing, including sorting, pricing, and meeting production goals.

Skills

Cashiering

Customer service

Leadership

Team training

Tools

POS system

Job description

Step into a role that combines hands-on customer service with leadership responsibility in our brand-new Goodwill store in Olean! We’re looking for a Cashier who can also serve as a Key Holder- supporting daily operations while helping lead the team.

This is an ideal opportunity for someone ready to grow from a front-line role into retail leadership.

What You’ll Do

• Provide excellent customer service as a primary cashier, creating a positive checkout experience
• Operate the register and ensure accurate cash handling and POS transactions
• Perform opening and closing procedures, including securing the store
• Serve as Manager on Duty when needed, providing support and direction to team members
• Train and assist Store Associates to maintain strong performance
• Support sales floor, donation door, and merchandising activities
• Assist with donation processing, including sorting, pricing, and meeting production goals, as needed

Who You Are

• A customer-focused team member with strong retail experience
• A confident communicator who can step into a leadership role when needed
• Reliable, flexible, and leads by example

What You Bring

• 1+ year of retail experience; keyholder or leadership experience highly preferred
• Strong cashiering and customer service skills
• Ability to lift up to 50 lbs and work on your feet for extended periods
• Flexible schedule, including evenings and weekends

Grow Your Career at Goodwill

We develop leaders from within. This hybrid role gives you the opportunity to:

• Build leadership skills while maintaining strong front-line experience
• Career advancement opportunities - Assistant Manager and Store Manager
• Development and training programs
• A supportive team environment focused on growth, learning and impact

Compensation

• $17.00–$18.00/hour, based on experience
• Ongoing review of pay and benefits to remain competitive
• Full time employees may be eligible for bonus opportunities

Launch Your Leadership Career in Olean

Be part of building a new team, supporting your community, and taking the next step in your retail career.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.