Retail Key Holder

Goodwill of Western NY; Buffalo (AL); On-site; USD 22,000 - 25,000; Full time

Job summary

Goodwill WNY is seeking a 3rd Key Holder to step into a leadership role that drives retail success and strengthens the community in Buffalo. You’ll open and close the store, train Store Associates and act as Manager on Duty when needed, while delivering outstanding customer service at the register, on the sales floor, or at the donation door.

The role requires flexibility for evenings and weekends, a reliable work ethic, and a commitment to our values: Own It, Dare to Excel, Be Bold, Be

Qualifications

• A retail pro with strong customer service skills.
• A confident communicator and team motivator.
• Reliable, flexible, and ready to lead by example.
• Live our values: Own It, Dare to Excel, Be Bold, Be Extraordinary, Win Together.

Responsibilities

• Perform store opening and closing procedures, including securing the building.
• Train Store Associates and act as Manager on Duty when needed
• Help maintain a positive, productive store environment
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door
• Support store operations including merchandising, cleanliness, and promotions
• Ensure accurate cash handling and POS transactions
• Sort donations into sellable, salvage, or trash categories
• Price items using our guide and identify high-value goods
• Meet daily production goals and quality standards

Skills

Customer service

Leadership

Communication

Team motivation

Reliability

Flexibility

Cash handling

POS system

Tools

POS system

Job description

Now Hiring: 3rd Key Holder - Goodwill WNY

Step into a leadership role where you’ll help drive retail success and make a difference in your community!

What You’ll Do

• Perform store opening and closing procedures, including securing the building
• Train Store Associates and act as Manager on Duty when needed
• Help maintain a positive, productive store environment
• Deliver outstanding customer service at the register, on the sales floor, or at the donation door
• Support store operations including merchandising, cleanliness, and promotions
• Ensure accurate cash handling and POS transactions
• Sorts donations into sellable, salvage, or trash categories
• Prices items using our guide and identifies high-value goods
• Meets daily production goals and quality standards

Who You Are

• A retail pro with great customer service skills
• A confident communicator and team motivator
• Reliable, flexible, and ready to lead by example
• Someone who lives our values: Own It Dare to Excel Be Bold Be Extraordinary Win Together

What You Bring

• 1+ year of retail keyholder experience preferred
• Ability to lift up to 50 lbs. and work on your feet
• Flexible schedule, including evenings and weekends
• Willing to attend orientation in Buffalo (full time only)

Compensation

• $16.00–$18.00/hour based on experience
• We regularly review our pay and benefits to stay competitive!