Retail Job Coach/Individualized Support Provider

Futures Inc.; Berlin (CT); On-site; USD 26,174 - 27,552; Part time

Benefits offered by this job

Ongoing training and certifications

Hands-on retail experience

Opportunity for personal growth

Job summary

A community support organization is seeking a Retail Job Coach/Individualized Support Provider in Berlin, CT. This part-time role involves coaching individuals in retail tasks while promoting independence and skill-building. Candidates should have a high school diploma, strong interpersonal and communication skills, and reliable transportation. The position offers the opportunity to make a meaningful impact and gain retail experience in an inclusive environment that values personal growth.

Qualifications

• 1 year of experience in support services or job coaching preferred.
• Reliable transportation and willingness to support travel needs.
• Completion of required background checks and DSP training.

Responsibilities

• Coach individuals in retail tasks including customer service and merchandising.
• Promote skill-building through modeling and positive reinforcement.
• Document progress and communicate with staff and families.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Patience

Adaptability

Education

High school diploma or equivalent

Job description

Retail Job Coach/Individualized Support Provider

Location: Good Cause Gifts Retail Stores – Berlin

Schedule: Part-time; shifts are generally scheduled during standard retail hours 10:00 AM – 7:00 P * Specific scheduling will be discussed during the interview.

Compensation: Starting at $19.00-$20.00/hour- with opportunities for growth

About Futures Inc.

Futures Inc. was founded on a simple but powerful idea: to empower individuals with support and opportunities to live life to the fullest and achieve personal success. We are more than an agency—we are advocates for opportunity, inclusion, and personal growth.

At Futures, we believe in individualized education, employment, and day programs that enable every person to live a meaningful and inclusive life within their community. As pioneers in this work, we continue to champion equality and create pathways for growth, independence, and belonging.

Good Cause Gifts, our nonprofit retail stores, are a vital part of this mission—providing meaningful work experiences while serving as inclusive community hubs for employment training and personal growth.

Position Overview

We are seeking a compassionate and motivated Retail Job Coach/Individualized Support Provider to support individuals as they engage in meaningful employment in a retail environment. This unique role combines the responsibilities of a Direct Support Professional (DSP) with those of a retail team member. The ideal candidate is patient, adaptable, and enthusiastic about mentoring others while contributing to store operations.

Key Responsibilities

• Coach and encourage individuals in performing retail tasks (stocking, customer service, merchandising, register operation).
• Promote independence and skill-building through consistent modeling and positive reinforcement.
• Ensure a safe, respectful, and inclusive environment.
• Document progress, challenges, and achievements in line with program requirements.
• Communicate with program staff, supervisors, and families to coordinate support.
• Assist with transportation or travel training as outlined in service plans.
• Contribute to daily store operations.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in a support services or job coaching role preferred. Candidates with transferable skills and a passion for our mission are encouraged to apply.
• Strong interpersonal, communication, and problem-solving skills.
• Reliable transportation and willingness to support travel needs.
• Ability to stand for extended periods, bend, lift, and provide physical support.
• Completion of required background checks and DSP training.

Preferred

• Associate’s degree or coursework in human services, education, or a related field.
• Previous retail or customer service experience.
• Experience with documentation or progress reporting.

What You’ll Gain

• Develop skills in coaching, mentoring, and support services.
• Gain hands‑on retail experience, including customer service, merchandising, and point-of-sale systems.
• Receive ongoing training and certifications, including CPR, PMT, and DSP development.
• Build meaningful relationships with program participants, staff, and community members.
• Grow within a mission‑driven organization that values advocacy, inclusion, and personal growth.
• Make a real difference in helping individuals achieve meaningful work and community belonging.

Additional Information

• Reports to: Program Supervisor
• Training & Certifications Provided: CPR, PMT, and DSP training (through Futures Inc.)
• Work Environment: Charming Retail store settings in Berlin, New Britain, and West Hartford.
• Seasonal & Coverage: This position includes steady part‑time hours with the opportunity to take on additional seasonal shifts during November–December. Team members may also provide occasional coverage for open shift needs throughout the year.

✨ Futures Inc. welcomes applicants of all backgrounds. We are committed to creating an inclusive environment where every team member and participant can thrive.