Retail & ITAD Technician: Tech & Data Security Pro

Dymin; Urbandale (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dymin Systems is seeking a Retail/ITAD Technician in Urbandale, IA. The role combines bench repair, sales support, and IT asset disposition processing to ensure secure handling and client satisfaction.

You will engage customers, diagnose and repair PCs, perform data sanitization per NIST 800-88, and maintain documentation and chain-of-custody for asset disposition. This split role protects ITAD duties while supporting retail operations.

Qualifications

• 1–2 years PC troubleshooting, diagnostics, and hardware/software repair.
• Excellent interpersonal communication and customer service skills.
• High attention to detail and comfort with documentation-heavy, procedure-driven work.
• Demonstrated analytical thinking and logical problem solving.

Responsibilities

• Engage walk-in customers and complete point-of-sale transactions.
• Check-in new bench repair orders and answer phone calls to the bench-repair queue.
• Perform diagnostics and hardware/software repairs on customer PCs per Dymin's repair standards.
• Communicate diagnostic results to customers and obtain approval before completing repair work.
• Maintain a clean, organized, and on-brand bench and sales floor.
• Perform data sanitization on client-decommissioned assets using approved tools and NIST 800-88 guidelines.
• Log intake of ITAD assets accurately and maintain chain-of-custody documentation from receipt through final disposition.
• Complete required per-asset documentation to support each Certificate of Destruction.
• Sort and stage processed assets for resale, recycling, or destruction per grading standards.
• Coordinate Retail and ITAD coverage with the General Manager.

Skills

PC troubleshooting

Customer service

Documentation

Analytical thinking

Tools

Repair tools

Job description

Dymin Systems is seeking a Retail/ITAD Technician in Urbandale, IA. The role combines bench repair, sales support, and IT asset disposition processing to ensure secure handling and client satisfaction.

You will engage customers, diagnose and repair PCs, perform data sanitization per NIST 800-88, and maintain documentation and chain-of-custody for asset disposition. This split role protects ITAD duties while supporting retail operations.