Retail IT Help Desk Specialist

Citi Trends, Inc.; Savannah (GA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Citi Trends, Inc. is seeking a Help Desk Associate at the Savannah, GA corporate office to support computer systems and software across stores.

Responsibilities include troubleshooting POS, networking, HR systems, and store security software, while maintaining SLA targets and contributing to a positive team culture. The role requires strong communication, technical aptitude with MS Office/Windows, and the ability to learn quickly.

Qualifications

• Available 7 days a week for shifts 8AM–10PM EST.
• The ideal candidate will possess superior communication skills.
• Working knowledge of MS Office and Windows.
• The ability to learn new technology quickly and thoroughly.
• Ability to work through roadblocks and bring about resolution.
• Advanced problem solving and troubleshooting skills.
• Self-motivated and enjoys learning new technologies.
• Ability to document and record statistics and execute tests with extreme attention to detail.

Responsibilities

• Respond to requests from internal and external partners in a professional and timely fashion.
• Answer calls and troubleshoot problems over the phone for all store software and hardware.
• Log issues into a Ticketing system and assign proper priority.
• Remotely troubleshoot various issues including hardware, software, database, networking, wireless and telecommunications.
• Take ownership of issues and drive them to a resolution using all available resources.
• Provide support to meet or exceed the expectations documented in our SLA.

Skills

Strong communication

MS Office & Windows

Fast learner

Problem solving

Troubleshooting

Attention to detail

Team collaboration

Tools

POS hardware

SQL basics

Remote support tools

Job description

Citi Trends, Inc. is seeking a Help Desk Associate at the Savannah, GA corporate office to support computer systems and software across stores.

Responsibilities include troubleshooting POS, networking, HR systems, and store security software, while maintaining SLA targets and contributing to a positive team culture. The role requires strong communication, technical aptitude with MS Office/Windows, and the ability to learn quickly.