Retail Host

Bok Tower Gardens Inc; Town of Florida (NY); On-site; USD 20,664 - 27,552; Part time

Job summary

Bok Tower Gardens Inc is seeking a team member for their Gift Shop in New York. The primary role involves providing exceptional customer service, maintaining a neat shop environment, and managing cash register operations. Candidates should have a high school diploma and preferably previous retail experience. We are looking for motivated individuals who possess good communication and organizational skills. Join us to help create memorable experiences for our visitors.

Qualifications

• Good verbal and written communication skills.
• Good organizational skills for diverse duties.
• Outstanding customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist in providing customer service at the Gift Shop.
• Maintain proper shop appearance and cleanliness.
• Handle cash register transactions.
• Process merchandise receiving and inventory maintenance.

Skills

Customer Service

Communication Skills

Organizational Skills

Problem Solving

Education

High School Diploma or equivalent

Job description

Description

JOB SUMMARY: To assist in supporting the mission of Bok Tower Gardens through the profitable operation of the Gift Shop, providing a quality experience for the visitors.

Responsibilities

• Sales and Customer Service

1. Maintain neat & professional personal appearance and cheerful, professional attitude (Smile)
2. Greet and make eye contact with customers entering store, within 7 seconds.
3. Be knowledgeable about shop merchandise in order to answer customer questions and explain the educational value of the item or what it represents
4. Learn about new products, new displays, and storage changes
5. Have adequate knowledge about the Gardens, Bok Tower, El Retiro, special events and local area
6. Assist customers as requested, and get assistance if you do not know
7. Encourage and accept customer requests for merchandise using Merchandise Request Form
8. Satisfy customers regarding their comments and complaints
9. Ensure that the cashier counter is always attended
10. Answer the telephone promptly
11. Participate in onsite and offsite sales or special events

• Gift Shop Maintenance and Appearance

1. Maintain merchandise displays to be attractive, clean and customer-friendly
2. Maintain a pleasant environment in customer and work areas
3. Maintain cabinets and stockroom in a neat, orderly and logical fashion
4. Clean door glass and jewelry case glass daily and as needed
5. Dust shelves, counters and windowsills as assigned
6. Restock daily from computer report to replenish sold merchandise
7. Restock as assigned from cabinets and stockroom
8. Touch-up displays daily to keep fresh appearance
9. Keep all areas free of safety hazards
10. Maintain neat and safe environment while processing merchandise
11. At end of day, ensure the shop is orderly, computers are unplugged, mobility carts are plugged in, lights are out, doors are locked, and alarm is set
12. Take trash and broken-down cardboard boxes to dumpsters on weekends
13. Fill in for Plant Shop Host as scheduled

• Communication

1. Provide schedule requests well in advance, and cooperate in solving any schedule conflicts
2. Report low levels of merchandise and supplies for re-ordering
3. Immediately report any suspicious person/activities, or safety hazards to management staff
4. Communicate your suggestions, ideas, comments, problems and complaints, as well as those from the visitors to the Retail Services Assistant Manager or other managers as appropriate
5. Be a team player and maintain open communication with staff and volunteers
6. Attend full-staff meetings and training sessions as scheduled
7. Read mail, e-mail, and listen to voice mail messages daily and respond appropriately
8. Answer telephone and respond appropriately

• Cashiering

1. Transact cash register sales using scanner
2. Have thorough knowledge of all cash register functions
3. Provide 10% discount for members and 50-hour+ volunteers, and 20% discount for employees
4. Handle mobility cart rentals, and have adequate knowledge to provide hands-on instruction
5. Provide services for special promotions
6. Perform deposit and deposit check procedures as scheduled
7. Work to get deposit to bank and to acquire change
8. At end of day, close out and balance cash registers and credit card authorization terminals
9. At end of day, perform cash out procedures as scheduled to balance banks and cash receipts
10. At end of day, run back up and reports at server as scheduled

• Merchandise Receiving

1. Follow safety standards for handling heavy boxes
2. Check in merchandise and ensure quantity and quality RSAM & RM
3. Report discrepancies and question back orders with vendors, and provide documentation
4. Indicate discontinued merchandise SKU’s in the computer
5. Perform computer receiving, and print purchase order and receiving report
6. Print price labels and co-ordinate pricing with staff and volunteers
7. Process invoices with purchase orders for approval
8. Handle general office duties and special projects as assigned by the Retail Services Assistant Manager

• Inventory Maintenance

1. Participate in the inventory counting process every summer
2. Take line or vendor inventory counts as assigned throughout year

• Other Duties as Individually Assigned

1. Respond to customer mail and E-mail requests for information
2. Process retail department phone order and web site order requests
3. Facilitate UPS pick-ups

Requirements

KNOWLEDGE AND ABILITIES

1. Good verbal and written communication skills
2. Good organizational skills for dealing with diverse duties
3. Pleasant, polite manner for dealing with public as well as staff
4. Flexible and motivated
5. Outstanding customer service skills
6. Ability to work in a fast-paced environment
7. Excellent time-management abilities
8. Must be able to handle a variety of multiple duties
9. Good interpersonal and problem solving skills
10. Good computer skills
11. Dependable and trustworthy

EDUCATION AND EXPERIENCE

1. High School Diploma or equivalent
2. Some previous experience in the retail industry preferred