Retail & Guest Services Associate (Part Time)

meowwolf; Houston (TX); Hybride; USD 17 000 - 21 000; Temps partiel

Résumé du poste

Meow Wolf in Houston invites applicants for a part-time Retail & Guest Services Associate. This hybrid role supports both the Gift Shop and Exhibition Front-of-House, greeting guests, handling sales, and keeping spaces welcoming and safe.

Candidates should have a high school diploma and 1–3 years in customer service or retail, be able to work evenings, weekends and holidays, and be comfortable with POS systems and basic software.

Qualifications

• Minimum 1-3 years of customer service or retail experience.
• Ability to greet guests warmly and provide helpful information.
• Comfortable using POS systems and basic computer software.

Responsabilités

• Greet and assist visitors with warmth and professionalism.
• Process ticket and retail transactions using POS systems.
• Monitor exhibits and help maintain safety and cleanliness.
• Restock merchandise and support special events as needed.

Connaissances

Customer service

Retail experience

Strong communication

Interpersonal skills

POS familiarity

Formation

High school diploma or equivalent

Outils

Vend POS

Google Drive

Description du poste

Privacy Notice for California Applicants and Employees

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Meow Wolf opens portals of possibility. Come as you are!

We share a strong commitment to Belonging through our values of:

• Collaborative Creativity : We believe the act of creating together amplifies possibilities.
• Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
• Authentic Compassion: We are "kind punks" - supportive to each other and standing up for what we believe in.
• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on....

Job Description:

The Retail & Guest Services Associate delivers an exceptional experience for every visitor during our busy winter season. This hybrid position supports both the Gift Shop and Exhibition Front-of-House teams - greeting guests, processing sales, maintaining a welcoming environment, and helping ensure safety and fun throughout the space. You'll handle a variety of responsibilities including ticket and retail transactions, guest assistance, exhibit monitoring, and maintaining clean, organized areas.

Job Responsibilities

• Greet and assist visitors with warmth, enthusiasm, and professionalism.
• Sell admission tickets and retail merchandise using point-of-sale (POS) systems.
• Handle card transactions accurately.
• Share information about Meow Wolf's exhibits, events, and policies.
• Monitor crowds and exhibits to ensure guest and facility safety; report issues as needed.
• Restock merchandise, conduct inventory counts, and maintain product knowledge.
• Support special events or 21+ functions as needed, following proper safety and access protocols.

Essential Skills and Abilities:

• High school diploma or equivalent
• Minimum 1-3 years of customer service or retail experience
• 18 years of age or older
• Flexible schedule with ability to work days, evenings, weekends, and holidays
• Strong communication and interpersonal skills
• Comfortable learning and using POS systems and basic computer software
• Ability to remain calm and professional in fast-paced or challenging situations

Desired Characteristics and Qualities for all Team Members:

• Experience with Vend POS or Google Drive
• Bilingual or multilingual
• Prior experience in retail, hospitality, museum, or entertainment environments

Work Environment: This job operates in an office environment as well as a museum/ art exhibit. This role routinely uses cleaning equipment such as mops, vacuums, and other cleaning tools. Employees may be required to lift up to 60lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Physical Demands: The employee is constantly exposed to chemicals and fumes. The position requires repetitive movement, and the ability to kneel, crouch, reach, and grasp. The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedul e: This is a part time position which offers ~20 hours of work per week and requests a flexible schedule including evenings, weekends, and holidays.

Supervisor Responsibilities: This position does not require supervisory responsibility.

Travel: Travel is not required for this position.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION : Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, won