Retail Guest Experience Specialist

JD Sports Fashion PLC; Puyallup (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Retirement plans

Employee discounts

401K plan

Job summary

JD Finish Line in the United States seeks an Associate to support daily store operations and deliver exceptional customer experiences. You will play a key role in sales, inventory, and merchandising, helping shape the store’s success and growth.

You’ll work in a dynamic, fast-paced retail environment, with a focus on customer service, teamwork, and flexibility for shifts including weekends and holidays. The role includes training on POS systems and earning a competitive hourly wage along with

Qualifications

• Proven experience in retail or similar role, with a track record of achieving sales targets is preferred.
• Customer-Centric: A passion for delivering outstanding customer service and creating memorable shopping experiences.
• Communication & Collaboration: Strong interpersonal and communication skills. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility: Willingness to work flexible hours, including weekends and holidays, as needed.
• Tech-Savvy: Basic math skills and familiarity with POS systems.

Responsibilities

• Customer Experience: Create an exceptional shopping experience by addressing customer needs, resolving issues, and ensuring high standards of customer service.
• Sales & Performance: Drive store sales and profitability through effective merchandise management, promotional strategies, and achieving sales targets.
• Operational Excellence: Take part in daily operations including inventory management, visual merchandising, shipment workflow, order fulfillment and store maintenance. Ensure compliance with company policies, procedures, and health & safety regulations.
• Team Collaboration: Work collaboratively with team members to achieve store sales and operational goals. Adhere to store policies and procedures, including health and safety regulations.
• Additional duties and projects as required.

Skills

Retail experience

Customer service

Communication

Teamwork

Flexibility

Tech-savvy

Tools

POS systems

Job description

JD Finish Line in the United States seeks an Associate to support daily store operations and deliver exceptional customer experiences. You will play a key role in sales, inventory, and merchandising, helping shape the store’s success and growth.

You’ll work in a dynamic, fast-paced retail environment, with a focus on customer service, teamwork, and flexibility for shifts including weekends and holidays. The role includes training on POS systems and earning a competitive hourly wage along with