Retail Guest Experience Specialist

LEGO Gruppe; Houston (TX); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Family care leave

Insurance and wellbeing benefits

Colleague discount

Bonus program

Hybrid work policy (3 days in office)

Job summary

The LEGO Group is seeking a customer-focused team member for our Houston location. You will greet guests, operate the cash register, and uphold LEGO Brand Retail standards while keeping the store clean and engaging.

You will support stockroom duties, learn safety regulations, and participate in loyalty programs and promotional activities. A friendly, professional demeanor is essential to create a signature guest experience.

Qualifications

• Customer service experience required.
• Cash handling and POS operations.
• Ability to maintain clean, organized store displays.
• Commitment to LEGO Brand Retail visual standards.

Responsibilities

• Greet guests and operate cash register with a professional, friendly demeanor.
• Maintain clean, visually stimulating store environment and follow brand standards.
• Assist with stockroom processes, receiving merchandise, and safety compliance.
• Resolve customer issues and escalate complex cases to management.
• Engage with customers using promotional materials and loyalty programs.

Skills

Customer service

Cash register

Store cleanliness

Visual standards

Safety compliance

Job description

The LEGO Group is seeking a customer-focused team member for our Houston location. You will greet guests, operate the cash register, and uphold LEGO Brand Retail standards while keeping the store clean and engaging.

You will support stockroom duties, learn safety regulations, and participate in loyalty programs and promotional activities. A friendly, professional demeanor is essential to create a signature guest experience.