Guest-Obsessed Retail Supervisor — Lead & Elevate Experience

Merlin Entertainments; Springfield (VA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Merlin Magic Pass

Recognition Programs

401(k) Program

Tuition Reimbursement

Learning & Advancement Opportunities

Job summary

Merlin Entertainments is seeking a hands-on Retail Supervisor to lead the retail team and deliver memorable guest experiences at our LEGO Group attractions. You will drive safety, operational excellence, and commercial performance while mentoring staff on the shop floor.

The role requires a minimum of two years in a supervisory capacity within retail or guest-facing environments, with flexible availability including mornings, evenings, weekends, and holidays.

Qualifications

• High school diploma or GED required; college degree preferred.
• Previous supervisory or leadership experience in retail, hospitality, attractions, or customer-facing environments.
• Strong leadership, communication, coaching, and interpersonal skills.

Responsibilities

• Lead and inspire the Retail Team to deliver world-class service and achieve KPI targets.
• Oversee daily operations, training, and development of team members.
• Act as Duty Manager to support attraction operations and guest safety.
• Collaborate with Retail Manager on merchandising, inventory, and commercial goals.
• Respond to guest concerns professionally and maintain a positive culture on the shop floor.

Skills

Retail leadership

Guest experience

Team development

KPIs

Scheduling

Communication

Education

High school diploma or GED

College degree preferred

Job description

Merlin Entertainments is seeking a hands-on Retail Supervisor to lead the retail team and deliver memorable guest experiences at our LEGO Group attractions. You will drive safety, operational excellence, and commercial performance while mentoring staff on the shop floor.

The role requires a minimum of two years in a supervisory capacity within retail or guest-facing environments, with flexible availability including mornings, evenings, weekends, and holidays.