Retail Golf Club Tech at DICK'S Sporting Goods

DICK'S Sporting Goods; North Olmsted (OH); On-site; USD 17,000 - 27,000; Full time

Job summary

DICK'S Sporting Goods in North Olmsted, OH is seeking store teammates to deliver exceptional customer service in golf. The role includes repairing and fitting clubs, advising customers, managing service workflow, and promoting store programs.

You will maintain inventory, complete work orders, uphold presentation and cleanliness standards, and support the team across the store. The targeted pay range is $12.50 to $19.50 per hour, with benefits and compliance with wage laws.

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs occasionally.
• Ability to work extended periods standing or walking (up to 4 hours).
• Ability to perform repetitive motions for short periods (up to 2 hours).

Responsibilities

• Perform golf club repairs and fittings using club fitting equipment.
• Provide product and service recommendations based on customer needs.
• Manage workflow for customer services and turn-around times.
• Promote programs (Warranty Sales, Scorecard, Private Label Credit Card).
• Maintain golf service inventory and organize work orders.
• Deliver high level of customer service in the golf area.
• Uphold store standards for merchandise presentation and cleanliness.
• Support the team across the store as needed.
• Follow safety, loss prevention and confidentiality policies.

Skills

Standing / walking

Lifting 15-35 lbs

Repetitive motions

Stamina for long shifts

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.

• Performs club fitting and club performance modifications through use of club fitting equipment.

• Provides product and service recommendations according to customer's needs.

• Manages workflow for all customer services including establishing turn-around times to meet customer's needs.

• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.

• Manages golf service supply inventory by accurately tracking shop usage.

• Completes, organizes, and stores all customers' work orders.

• Provides a high level of customer service within the golf area.

• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.

• Maintains and participates in all recovery and cleanliness standards.

• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Takes an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $12.50 - $19.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.