Retail Golf Club Tech

Golf Galaxy; Virginia Beach (VA); On-site; USD 17,000 - 26,000; Full time

Job summary

DICK'S Sporting Goods in the United States is seeking teammates for golf services, including club repairs, club fitting, and recommendations to customers seeking the right gear. Responsibilities include managing workflow for customer services, maintaining merchandise presentation, inventory, and adhering to safety and loss prevention policies while delivering outstanding service on the golf floor.

The role emphasizes accuracy, teamwork, and a customer-focused approach, with pay range noted and

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift up to 15 to 35 lbs occasionally.
• Ability to work extended periods standing or walking (up to 4 hours).
• Ability to perform repetitive motions for short periods (up to 2 hours).

Responsibilities

• Performs golf club repairs (re-gripping, re-shafting, loft and lie adjustments).
• Performs club fitting and performance modifications using club fitting equipment.
• Provides product and service recommendations according to customer’s needs.
• Manages workflow for all customer services including turn‑around times.
• Promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card.
• Manages golf service inventory by tracking shop usage.
• Completes, organizes, and stores all customers’ work orders.
• Provides high level of customer service within the golf area.
• Maintains merchandise presentation and inventory levels on the sales floor.
• Maintains and participates in recovery and cleanliness standards.
• Adheres to safety, loss prevention and standard operating procedures.

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment.
• Provides product and service recommendations according to customer’s needs.
• Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage.
• Completes, organizes, and stores all customers’ work orders.
• Provides a high level of customer service within the golf area.
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintains and participates in all recovery and cleanliness standards.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $12.50 - $19.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.