Retail Golf Club Tech

Golf Galaxy; Pleasant Hill (CA); On-site; USD 23,000 - 34,000; Full time

Job summary

DICK'S Sporting Goods in Pleasant Hill, CA is seeking a team member to support golf services and customer experiences. The role involves repairing clubs, fitting clubs, and recommending products based on customer needs, while managing service workflows and maintaining inventory.

Candidates should be able to stand for long periods, handle light lifting, and perform repetitive motions as part of daily tasks; the position offers a competitive hourly wage within a dynamic retail environment with

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. occasionally (up to 5 times per hour).
• Ability to stand or walk for extended periods of up to 4 hours.
• Ability to perform repetitive motions for short periods (up to 2 hours).
• Starting pay range is the hourly rate; locations may vary.

Responsibilities

• Perform golf club repairs (re-gripping, re-shafting, loft and lie adjustments).
• Perform club fitting and performance modifications with fitting equipment.
• Provide product and service recommendations based on customer needs.
• Manage workflow for all customer services and establish turn-around times.
• Promote company programs (Warranty Sales, Scorecard, Private Label Credit Card).
• Manage golf service inventory and track shop usage.
• Complete, organize, and store all customer work orders.
• Deliver high levels of customer service in the golf area.
• Maintain merchandise presentation and inventory levels on the sales floor.
• Uphold safety, loss prevention and standard operating procedures.

Skills

Customer focus

Team collaboration

Accountability

Instills trust

Decision-making

Action-oriented

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment.
• Provides product and service recommendations according to customer's needs.
• Manages workflow for all customer services including establishing turn-around times to meet customer's needs.
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage.
• Completes, organizes, and stores all customers’ work orders.
• Provides a high level of customer service within the golf area.
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintains and participates in all recovery and cleanliness standards.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $16.50 - $24.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.