Retail General Manager — Lead a High-Performance Team

Victra - Verizon Authorized Retailer; Beachwood (OH); On-site; USD 39,000 - 70,000; Full time

Benefits offered by this job

Paid Training

Health, Dental, and Vision Insurance

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

Referral Bonus

Diversity, Equity, & Inclusion ERG

Frequent Contests

Career Advancement Opportunities

Job summary

Victra is seeking a hands-on General Manager to lead a high-performing retail team in Beachwood, Ohio. You will coach your assistants, drive sales, and ensure operational excellence while delivering an exceptional guest experience.

With paid training and a focus on development, you will mentor your Assistant General Manager, participate in leadership calls, and translate company vision into daily store actions.

Qualifications

• 1- 3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Building, developing, and mentoring your sales team.
• Working through teams to teach, coach and follow our sales process with Every Guest Every Time
• Attracting and retaining top caliber employees.
• Brand advocate for Victra
• Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
• Ensure store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully.
• Developing and implementing sales tools and initiatives.
• Maintaining the performance of your store by running retail inventory compliance.
• Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
• Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Owning all guest escalations and providing a timely resolution.
• Clearly communicating company objectives and priorities to team members and providing timely follow up.
• Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.

Skills

Leadership

Team development

Sales

Customer service

Interpersonal skills

Communication skills

Education

High school diploma or GED

Job description

Victra is seeking a hands-on General Manager to lead a high-performing retail team in Beachwood, Ohio. You will coach your assistants, drive sales, and ensure operational excellence while delivering an exceptional guest experience.

With paid training and a focus on development, you will mentor your Assistant General Manager, participate in leadership calls, and translate company vision into daily store actions.