Retail General Manager

Zeroday Brewing Company; Pennsylvania; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading microbrewery in Harrisburg, Pennsylvania, is seeking a Retail General Manager. The ideal candidate will ensure exceptional customer experiences, manage operations, and lead a dedicated team. This full-time role requires strong leadership and communication skills, along with a passion for the craft beer industry. The position includes competitive compensation, benefits, and a collaborative work environment.

Benefits

Paid vacation

Paid company holidays

Medical and dental insurance

Cell Phone Stipend

Employee Discount

Meal Allowance

Qualifications

• 5+ years of hospitality experience required.
• Previous brewery or restaurant experience preferred.

Responsibilities

• Manage and oversee the entire retail operation.
• Deliver exceptional guest services.
• Train and evaluate staff performance.

Skills

Communication

Leadership

Problem Solving

Flexibility

Education

High School Diploma

Tools

POS System

Microsoft Excel

Google Suite

Job description

Zeroday Brewing Company is a microbrewery located in Harrisburg, Pennsylvania. We are committed to creating a high-quality product while maintaining an inclusive, safe and respectful workplace for our employees by fostering a team and customer base that is representative of the beautifully diverse communities we serve.

We are looking for an experienced and passionate Retail General Manager to join our
team. As the Retail General Manager, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience. The ideal candidate loves providing guests with amazing experiences, is extremely organized and detail oriented, and is responsible as well as hard working. The position will be full-time with required hours on nights and weekends.

To be successful as a Retail General Manager you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how you support our guests. Below is a list of expected duties.

JOB DUTIES

• Manage and oversee the entire retail operation
• Deliver exceptional guest services
• Enhance guest satisfaction
• Evaluate and updated menus periodically
• Develop the overall restaurant marketing strategy
• Respond effectively to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff
• Hire and terminate employees when necessary
• Train and evaluate staff performance
• Manage food cost, forecast requirements, and maintain inventory
• Control costs and minimize waste
• Manage the coordination of all special events hosted in the taproom while keeping acalendar of booked events
• Maximize sales of beer, food and merchandise at all retail locations

MINIMUM QUALIFICATIONS

• Ideally, 5+ years of Hospitality experience
• Previous brewery, restaurant, or craft beer experience preferred
• Retail experience preferred – both back and front of house experiences
• Extensive food, beer, wine and alcohol knowledge

KNOWLEDGE & SKILLS

• Knowledge of and interest in the craft beer industry
• Experience in a fast-paced work environment and the ability to multitask. The ability tothink on your feet and adapt, Flexibility is key.
• Strict attention to detail
• Experience administering, operating and training on a POS system
• Advanced computer literacy – excel, word, email, google, etc.
• Strong leadership, motivational and people skills
• Good financial management skills
• Critical thinker and problem-solving skills

COMPENSATION & BENEFITS

• Competitive salary based on experience, plus bonus opportunities
• Paid vacation, paid company holidays
• Eligible for medical and dental insurance
• Collaborative and flexible work environment
• Cell Phone Stipend
• Employee Discount and Meal Allowance

Zeroday Brewing Company is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disabilities, genetic information, or political views. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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