Retail General Manager

Office Depot Deutschland GmbH; Lake Zurich (IL); On-site; USD 50,000 - 69,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead their Lake Zurich location. This role is pivotal in driving sales and enhancing customer experiences while fostering a culture of growth and development among associates. The ideal candidate will possess strong leadership skills and the ability to create an engaging environment for both customers and employees. You will be responsible for strategic planning, performance management, and implementing effective operational practices. If you are passionate about retail and have a proven track record in management, this opportunity offers the chance to make a significant impact and grow within a leading organization.

Benefits

Medical Insurance

Vision Insurance

401(k) Plan

Flexible Work Schedules

Paid Time Off

Employee Assistance Program

Recognition & Rewards Programs

Qualifications

• 2-4 years management experience and strong leadership skills required.
• Ability to coach, manage, and develop talent in a retail environment.

Responsibilities

• Drive sales performance and improve customer experience at the store.
• Lead and develop associates while ensuring operational excellence.

Skills

Leadership

Business Acumen

Coaching

Communication Skills

Adaptability

Education

High School Diploma

Bachelor’s Degree in Business, Marketing, or Retail Management

Tools

POS Register System

Workforce Management System

Job description

At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversion rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.

Owns associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.

Responsible for hiring; merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations’ concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

Qualifications

1. High School diploma or equivalent required; bachelor’s degree preferred
2. Business, Marketing, Retail Management, or another related field preferred
3. Minimum two to four years management experience or demonstration of skills and learning through an internal development program
4. Must have good business acumen
5. Must be able to effectively lead, coach and manage others in a professional environment
6. Ability to positively influence at all levels and possess executive presence
7. Possess excellent verbal and written communication skills.
8. Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner
9. Demonstrated leadership capabilities, with the ability to work independently, as well as with others
10. Must possess sound judgment and people management abilities
11. Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
12. Must possess the ability to use computers and technology for information, and to access information necessary to complete the job
13. Must possess ability to process information/merchandise through POS register system

Pay, Benefits & Work Schedule: The salary range for this role is $50,500/year to $69,000/year, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

Other Information

Leads, coaches and inspires associates, while creating a culture that builds associate’s trust, brand loyalty and an exceptional customer service experience. Creates and manages a sales focused environment through the training and development of associates at all levels. Accountable for the assessment and development of all talent within the store to create talent bench strength and succession plan.

Deliver an exceptional customer experience by observing, listening, interacting and following up with customers to ensure satisfaction and satisfactory issue resolution. Ensures the implementation and effective application of information, training certification, tools and systems required to meet customer needs.

Responsible for managing performance, talent assessment, development and recognition of all associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and appraisals to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages associate conflicts effectively.

Responsible and accountable for increasing sales and profitability. Responsible for managing and planning staffing needs using the labor model and workforce management system to ensure effective, cost efficient scheduling is in place.

Manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Also responsible for managing merchandise flow-through and replenishment processes.

Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling and merchandise presentation and visual appearance.

Lead daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, communications, policies and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs.

Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment and Discrimination, Code of Ethics, etc. Adheres to OSHA, Worker’s Compensation, wage and hour, I9 compliance and other legal requirements.

Benefits Overview

At Office Depot OfficeMax, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

• Medical Insurance/Prescription Drugs
• Vision Insurance
• Flu shots

Emotional:

• Support Programs
• Employee Assistance Program (EAP)

Work-Life:

• Location Events & Activities
• Recognition & Rewards Programs
• Flexible Work Schedules
• Paid Holidays (as applicable by business unit)
• Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
• 401(k) and Roth Savings Plans
• Savings Plan Employer Match
• HSA Employer Match
• Discount Center
• Employee & Dependent Life and Accidental Death & Dismemberment
• Associate Resource Groups focused on Diversity and Inclusion

Community:

• Associate Resource Groups focused on Diversity and Inclusion

Work-Life:

• Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment