Retail Full Time Store Supervisor

The ODP Corporation; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Full Time Store Supervisor to lead a dynamic team and enhance customer experiences. This role emphasizes building strong relationships with customers, providing expert advice on technology products, and driving sales through effective leadership. The ideal candidate will have a passion for retail and technology, alongside proven skills in coaching and customer service. Join a collaborative environment that values commitment and creativity, and take your career to the next level while making a positive impact in the community.

Benefits

401(k) Plan

Competitive Salaries

Growth Opportunities

Health Benefits

Qualifications

• 1-3 years of retail or supervisory experience preferred.
• Strong leadership and communication skills necessary.
• Knowledge in Technology and Print areas required.

Responsibilities

• Foster a culture of trust and exceptional customer service.
• Provide guidance and training to store associates.
• Ensure loss prevention compliance and operational efficiency.

Skills

Leadership Skills

Communication Skills

Customer Service

Sales Techniques

Problem Solving

Education

High School Diploma

Business Management

Retail Management

Tools

POS Systems

Job description

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Overview

At Office Depot, the Retail Store Supervisor role is a full-time position that focuses on providing comprehensive solutions to our customers across various areas, including Technology, Services, Furniture, and Print offerings. This role involves quickly building and maintaining relationships with customers to establish trust and become their go-to advisor on Technology products/services and print offerings. The Store Supervisor demonstrates a strong passion for the brand, technology products, furniture, services, print, and other offerings. They effectively utilize Office Depot’s sales principles to proactively engage customers and drive sales. The Store Supervisor supports a customer-centric environment, engages with the local community, and contributes to a positive culture aligned with the Office Depot 5C values: Customer, Commitment, Change, Caring, and Creativity. Additionally, the Store Supervisor is responsible for training associates on Technology products, selling techniques, attachments, services, and driving sales.

Primary Responsibilities

1. Sales and Service Excellence:
   • Foster a culture of trust, brand loyalty, and exceptional customer service.
   • Utilize and understand the selling program to promote solutions and additional products/services. Stay aware of advertisements and promotions. Educate customers about Office Depot products and services.
   • Use communication tools to request assistance and coordinate customer engagement throughout the store.
   • Evaluate customer needs to determine the best solutions.
2. Leadership and Team Development:
   • Provide guidance, training, and coaching to store associates, including Print Services associates.
   • Facilitate training on the business model and holistic service offerings.
   • Observe, coach, and give feedback to enhance associate proficiency and foster trust and loyalty.
   • Report on store associates’ performance, certifications, and competencies to the General Manager.
3. Operational Efficiency:
   • Process merchandise accurately, adhere to procedures, deadlines, and visual standards.
   • Identify process improvements to reduce waste and inefficiencies.
   • Ensure loss prevention compliance and assist in coaching staff for performance improvement.
   • Contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction initiatives.
4. External Key Carrier Responsibilities:
   • Maintain safety and security during manager absences.
   • Ensure loss prevention compliance with all associates.
   • Perform opening and closing duties, including alarm system management, cash handling, and store balancing.
   • Fulfill responsibilities as an External Key Carrier.

Education and Experience

• High School diploma or equivalent preferred.
• Business, Retail Management, or related field preferred.
• 1-3 years of related experience preferred.
• Retail, sales, customer-facing, and supervisory experience preferred.
• Knowledge in Technology and Print areas required.
• Strong leadership, coaching, communication, and selling skills necessary.
• Ability to adapt to changing environments and work independently or with a team.
• Effective use of technology and POS systems required.

About The ODP Corporation

The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated B2B distribution platform and omnichannel presence, including supply chain, dedicated sales, online, and retail stores. Its operating companies include Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, empowering businesses, professionals, and consumers to achieve more daily.

Disclaimer

The statements describe general responsibilities and are not exhaustive. Other duties may be assigned.

Pay, Benefits & Work Schedule

The salary range is $11.58/hour to $17.32/hour, subject to local minimum wages. Offers competitive salaries, benefits (including 401(k)), and growth opportunities. To apply, click the Apply Now button.

How to Apply

Follow the application instructions and submit your application.

Application Deadline

The posting remains open for at least 3 days or until filled.

Equal Employment Opportunity

We are committed to equal opportunity employment for all qualified applicants, regardless of protected characteristics. We consider applicants with arrest and conviction records as per City & County of San Francisco Fair Chance Ordinance.