Retail Front End Team Leader: Drive Service & Growth

Ollie's Bargain Outlet, Inc.; Anderson (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to drive exceptional customer service and efficient store operations at the front end.

You will lead a team, manage daily tasks, and uphold standards for cleanliness and presentation across entrances and the exterior. The role emphasizes associate development, scheduling, and collaboration with merchandising and pricing updates to ensure a positive shopping experience for customers.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Leadership

Customer service

Team player

Schedule flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Front End Team Leader to drive exceptional customer service and efficient store operations at the front end.

You will lead a team, manage daily tasks, and uphold standards for cleanliness and presentation across entrances and the exterior. The role emphasizes associate development, scheduling, and collaboration with merchandising and pricing updates to ensure a positive shopping experience for customers.