Retail Front-End Service Leader

Hannaford; Rockland (ME); On-site; USD 24,000 - 34,000; Full time

Job summary

Hannaford in Rockland, ME is seeking a Front End/Service Desk associate to support cashiering, service desk tasks, and customer service at Store 08230. The role requires following store policies, maintaining a neat appearance, and assisting with special projects as needed.

The position emphasizes strong communication, the ability to learn multiple tasks, and adherence to safety and security standards while maintaining efficient checkout and front-end operations in a busy retail environment.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements (18 years).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform cashier and service desk/kiosk functions.

Responsibilities

• Observe and follow all company policies and procedures.
• Maintain a neat, well-groomed personal appearance and follow policy.
• Assign fixed activities to front end and service desk associates during idle periods as outlined on the Service Leader Assignment Sheets.
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.

Skills

Effective communication

Customer service

Multi-tasking

Cashier/service desk

Job description

Hannaford in Rockland, ME is seeking a Front End/Service Desk associate to support cashiering, service desk tasks, and customer service at Store 08230. The role requires following store policies, maintaining a neat appearance, and assisting with special projects as needed.

The position emphasizes strong communication, the ability to learn multiple tasks, and adherence to safety and security standards while maintaining efficient checkout and front-end operations in a busy retail environment.