Retail Front-End Lead: Train Cashiers & Elevate Service

Goodwill Industries of the Palm Beaches & Treasure Coast; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Teladoc access

Store discount

Job summary

Goodwill Manasota is seeking a Retail Store Front-End Lead to deliver exceptional customer service, manage front-end operations, and support cashiers. You will help maintain the sales floor, dressing rooms, and overall checkout area, ensuring neatness and efficient transactions.

This role requires flexibility to work days, evenings, and weekends, with a focus on teamwork and adherence to Goodwill policies. The position offers path to development and participation in a nonprofit mission to

Qualifications

• High school diploma or GED preferred.
• Prior experience in a retail environment preferred.
• Basic computer skills required.
• Must be willing and able to work days, evenings, and weekends.
• Must be able to perform the essential functions of the job with or without accommodation.

Responsibilities

• Provide world class customer service to all internal and external customers.
• Partner with the Store Leadership to train, develop, supervise, and evaluate cashiers.
• Train to master all aspects of the Goodwill donated retail goods process.
• Ensure the sales floor, dressing rooms, Treasure Island and overall cash register area are neat, merchandised, rotated and organized at all times.
• Complete register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures as required.
• Support in the scheduling and execution of front-end team member breaks, maintaining adequate cashier coverage during breaks.

Skills

Retail experience

Basic computer skills

Customer service

Education

High school diploma or GED

Job description

Goodwill Manasota is seeking a Retail Store Front-End Lead to deliver exceptional customer service, manage front-end operations, and support cashiers. You will help maintain the sales floor, dressing rooms, and overall checkout area, ensuring neatness and efficient transactions.

This role requires flexibility to work days, evenings, and weekends, with a focus on teamwork and adherence to Goodwill policies. The position offers path to development and participation in a nonprofit mission to