Retail Front End & Customer Experience Clerk

Kroger Family of Companies; Ferndale (MI); On-site; USD 18,000 - 23,000; Full time

Job summary

Kroger Family of Companies in Ferndale, MI is seeking a Customer Service Associate to deliver outstanding service, maintain a safe, clean store environment, and reinforce the Customer 1st strategy. You will assist customers, answer questions about products, and work with teammates to ensure a welcoming shopping experience.

The role emphasizes safety, cleanliness, and adherence to laws and company guidelines, with a focus on effective communication and handling stressful situations.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain and maintain knowledge of products and respond with suggestions.
• Clean spills and collect trash in store and parking lot.
• Maintain cleanliness of department and other areas.
• Display a positive attitude and reinforce safety procedures.
• Inspect equipment and report items needing repair.
• Notify management of accidents or safety risks.
• Report any illegal activity.
• Collaborate with team members to encourage teamwork.
• Adhere to laws and company guidelines.
• Perform essential functions with or without reasonable accommodation.

Skills

Stress management

Communication

Job description

Kroger Family of Companies in Ferndale, MI is seeking a Customer Service Associate to deliver outstanding service, maintain a safe, clean store environment, and reinforce the Customer 1st strategy. You will assist customers, answer questions about products, and work with teammates to ensure a welcoming shopping experience.

The role emphasizes safety, cleanliness, and adherence to laws and company guidelines, with a focus on effective communication and handling stressful situations.