Retail Food Operations & Service Manager

Flying-Food-Group-; Newark (NJ); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical

Rx coverage

Dental

Vision

Life insurance

Disability insurance

Accident

Critical illness

Hospital indemnity

Flexible spending accounts

Employee assistance program

Commuter benefits

401(k)

Tuition reimbursement

Pet insurance

Job summary

Flying Food Group in Newark, NJ seeks a details-driven team member to enhance Retail service by acting as the main contact for customers and internal teams. You will supervise department staff, manage food cost, ensure safety and quality, and oversee timely responses to customer inquiries.

The role requires a college degree or equivalent, strong communication skills, and the ability to multi-task in a fast-paced environment. This full-time position is based in Newark with a 24/7/365 work culture.

Qualifications

• Energetic and enthusiastic.
• Customer service oriented.
• Able to work in a cold environment.
• Strong communication skills (oral and written).
• Must be multi-tasking and able to meet deadlines.

Responsibilities

• Serve as the point person for customers, the Newark operations team and retail team regarding all retail service-related issues.
• Manage supervisors and managers within the department.
• Control the Food Cost and Department productivity.
• Monitor Food Safety and Quality.
• Record daily issues on Customer Issue Log and distribute to the Newark operations team via email and daily briefings.
• Follow up with appropriate personnel regarding resolutions to customer issues.
• Coordinate timely responses to customers and retail Team.
• Work closely with production team to ensure that key events and/or projects are executed properly.
• Send out customer samples.
• Handle special orders.
• New product roll-out support on ingredients, process, label, implementation and store roll-out.
• Service Accounts on special needs/issues (i.e. shorts, promos, etc.).
• Work with Product Development Manager to ensure that production has necessary product specification information.
• Weekly scheduling of hourly employees.
• Trains new hires on process.
• Manage label database to ensure all labels are current and accurate.
• Work with local Food Safety and Quality Manager to ensure label compliance & HACCP requirements

Skills

Energetic

Customer service

Strong communication

Cold environment

Multi-tasking

Deadline driven

Culinary skills

Education

College degree

Tools

MS Word

Excel

Access

Job description

Flying Food Group in Newark, NJ seeks a details-driven team member to enhance Retail service by acting as the main contact for customers and internal teams. You will supervise department staff, manage food cost, ensure safety and quality, and oversee timely responses to customer inquiries.

The role requires a college degree or equivalent, strong communication skills, and the ability to multi-task in a fast-paced environment. This full-time position is based in Newark with a 24/7/365 work culture.