Retail Floor Lead & Customer Experience Coach

VFCorporation; Arlington (VA); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Incentive plan

Commission potential

Employee benefits overview

Job summary

VF Corporation seeks a Supervisor to support store leadership, coach associates, and ensure operational excellence in customer engagement, merchandising, and store standards. You will partner with the Store Manager to maximize profitability, foster an inclusive culture, and drive service quality in a fast-paced retail environment.

Ideal candidates bring 1+ year of retail leadership, plus strong communication and coaching abilities, with a focus on delivering exceptional customer experiences and

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• High school diploma or equivalent required; an associate degree is preferred.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Strong verbal and written communication skills with the ability to influence across all levels.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening/closing, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory and processing shipments.

Skills

Retail leadership

Customer service

Coaching

Communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

VF Corporation seeks a Supervisor to support store leadership, coach associates, and ensure operational excellence in customer engagement, merchandising, and store standards. You will partner with the Store Manager to maximize profitability, foster an inclusive culture, and drive service quality in a fast-paced retail environment.

Ideal candidates bring 1+ year of retail leadership, plus strong communication and coaching abilities, with a focus on delivering exceptional customer experiences and