Retail Fashion Associate - Warm Customer Experience

URBN Urban Outfitters, Inc.; Woodmere (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Job summary

URBN Urban Outfitters, Inc. is seeking a Sales Associate in Woodmere, Ohio to deliver a genuine and unique customer experience on the sales floor.

You will initiate conversations, suggest products, and use technology to transact for customers who cannot find items in-store. You will contribute to a collaborative team, stay updated on trends and styling priorities, and help with omni-channel fulfillment while upholding visual standards.

Qualifications

• Anthro brand fan
• Experience in customer service
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Responsibilities

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
• Provides insights related to the customer and employee experience and communicatesfeedbackto Store Leadership
• Understands their contribution to service and selling on every shift in order to impact the store’s business
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Job description

URBN Urban Outfitters, Inc. is seeking a Sales Associate in Woodmere, Ohio to deliver a genuine and unique customer experience on the sales floor.

You will initiate conversations, suggest products, and use technology to transact for customers who cannot find items in-store. You will contribute to a collaborative team, stay updated on trends and styling priorities, and help with omni-channel fulfillment while upholding visual standards.