Retail Sales Associate: Elevate Customer Experience

URBN Urban Outfitters, Inc.; Madera (CA); Hybrid; USD 25,000 - 29,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Retirement savings plan

Job summary

URBN Urban Outfitters, Inc. is seeking a Sales Associate to drive sales by providing a genuine and unique customer experience in Corte Madera, CA. You’ll engage customers with personalized conversations, suggest products, and help complete transactions both in-store and via technology.

You’ll support stock, shipment, and omni-channel fulfillment while upholding visual and operational standards. The role emphasizes teamwork, flexibility, and enthusiasm for fashion trends, with opportunities to

Qualifications

• Experience in customer service.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard and valued.
• Supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
• Provides a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store.
• Builds productive relationships with peers; asks for support when needed and makes an effort to help others.
• Participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
• Contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
• Provides insights related to the customer and employee experience and communicates feedback to Store Leadership.
• Understands their contribution to service and selling on every shift in order to impact the store’s business.
• Supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor.
• Maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates.

Skills

Customer service experience

Team player

Flexibility

Store responsibilities

Job description

URBN Urban Outfitters, Inc. is seeking a Sales Associate to drive sales by providing a genuine and unique customer experience in Corte Madera, CA. You’ll engage customers with personalized conversations, suggest products, and help complete transactions both in-store and via technology.

You’ll support stock, shipment, and omni-channel fulfillment while upholding visual and operational standards. The role emphasizes teamwork, flexibility, and enthusiasm for fashion trends, with opportunities to