Retail Experience Manager: WOW Service

Duluth Trading Company; Sioux Falls (SD); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Multiple Medical plan options

Dental & Vision plans

401(k) Employer Match

Paid holidays

40% Employee Discount

Job summary

Duluth Trading Company is seeking a Full-Time Hourly Supervisory Retail Sales Manager to lead store operations, deliver WOW service, and ensure brand standards are met. You will manage floor coverage, merchandising, cash handling, and staff guidance to drive a superior customer experience.

Ideal candidates are customer-centric, ethical, and team-oriented, with strong communication skills. The role includes a comprehensive benefits package and a pay range of $20.70–$22.98/hour at the Sioux Falls

Qualifications

• High school diploma or equivalent.
• Retail experience is preferred but not necessary.
• Customer Centric.
• Takes pride in a job well done and shows ownership in the store.
• Operates with integrity and trust.
• Excellent communicator and listener.
• Collaborates and functions as part of a team.
• Performs other duties as directed.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Develop an exceptional familiarity of the Duluth brand and product knowledge to provide solution-oriented, friendly service.
• Lead the store team to deliver WOW customer service.
• Manage floor coverage to engage the customer and drive the Duluth experience.
• Ensure customer profile information is accurately recorded.
• Respond proactively to customer concerns and provide positive resolutions.
• Maintain merchandise presentation according to Visual Merchandising standards.
• Set up sales and promotions with proper signing and communication.
• Handle merchandise receipts and transfers quickly and accurately.
• Maintain cleanliness for all store areas.
• Provide regular feedback to employees.
• Follow all company guidelines and train others accordingly.
• Train and monitor cash-handling and reporting functions.
• Process all register functions and ensure compliance.

Skills

Customer service

Leadership

Communication

Teamwork

Ownership

Integrity

Legal right to work in US

Retail mindset

Customer-centric

Education

High school diploma or equivalent

Job description

Duluth Trading Company is seeking a Full-Time Hourly Supervisory Retail Sales Manager to lead store operations, deliver WOW service, and ensure brand standards are met. You will manage floor coverage, merchandising, cash handling, and staff guidance to drive a superior customer experience.

Ideal candidates are customer-centric, ethical, and team-oriented, with strong communication skills. The role includes a comprehensive benefits package and a pay range of $20.70–$22.98/hour at the Sioux Falls